East Star Hotel Reviews

I strongly recommend not to select this hotel. The decoration is good, the room is very clean and comfortable, but the breakfast is a little simple. However, the mostly impressed is, it looked not like a hotel, it turned out to be a party center. I stayed for three nights, for the first night, there was a party made the whole hotel very noisy. I complained but nothing changed, the party finished at about 11:30PM. The second night was quite, while a party came again the third night, this time, it finished until about 1:00AM.

This is the most comfortable hotel I have stayed in in Uz. I am still very satisfied with this place in Samarkand. The hotel environment is very good. The room size is fine for me to live alone. Because the hotels here are not particularly large, it is okay in comparison. There is no way to compare with domestic ones. The hotel service staff are very enthusiastic and you cannot check in early. , at two o'clock in the afternoon, the guy at the front desk asked me to store my luggage and go out for fun. I would come back around one o'clock to go through the formalities. He promised to give me the best room. Well, the room would have a small terrace when I came back, hahaha. I played around in Kazakh Uzi. I only drank latte art coffee for breakfast here, hahaha. It would be even better if the Chinese flag could be hung at the entrance of the hotel. I hope the Ctrip hotel salesperson can help.

Very satisfied with this hotel👍Recommended The room is clean and beautiful. Although it is not big, it is enough for one person. Breakfast was also very good. I also had 2 dinners at the restaurant on the 5th floor. It was delicious. It had a mix of Italian and local dishes. The price was not low, but it was already very low compared to domestic prices. Yandex takes a taxi to all attractions quickly and cheaply Excellent value for money

I like the style of this hotel very much, both the service and the environment are very good, 👍

The room is very nice and clean, the environment is great, and the location is also good. There is a supermarket diagonally across the road, which is very convenient. The hotel seems to mainly have large beds, and there is only one twin room (one large bed, one single bed). If you are interested in booking, remember to confirm the room type with the hotel first.

The room is nice and the service is friendly. I will stay here again next time

Complete facilities Hygiene: clean

Nice hotel room

During our trip we had select East star hotel as our basis for exploring Samarkand. Hotel is centrally located in the center in a nice and quite neighborhood just steps to the main venue and very good restaurants around. Hotel has nice design and room was clean and modern and had everything. We had dinner and some drinks on the rooftop restaurant and food was nice and good price. A very good choice for Samarkand.

The hotel itself despite good location built in such a way that most of the rooms do not have any view - windows look either at oposite wall or into a small yard inside the building. Rooms are pretty good equiped, clean and confortable. But the management as well as the personnel need to be properly trained! We've spent a night there. I've woke up in the middle of the night because of very loud noise in the corridor. I went to the reception man on duty, but he was not able to find out where this noise comes out. My wife also meanwhile woke up and she found the reason for the noise... apparently a big window which is located pretty high above the wall in corridor was left open and because the weather has been sharply changing at this night the window was closing and opening and making extremely loud noise. Since the window was located very high I had to help pure reception man to close the windiow. All these actions took more than half an hour. Needless to say, we could not sleep well the rest of the night and in the morning we had to wake up earlier as our transport to the next destination was waiting for us. When I complained by the hotel manager (or may be even owner), he even did't dare to apologize for this accident with window and simply offered 10% discount which on my view was not enough compensation for the sleepless night! Obviously the staff of the hotel needs a good training. Knowing that there will be a stormy weather at night the duty manager should have controlled the whole building and make sure that cleaners do not leave the windows open. The manager need to learn to be polite and customer oriented!

I was welcomed by 2 English speaking pleasant personalities in the reception Mr. Avas & Mr. Shakhriyar. They are great people at the hotel welcomed and took around to the outlets and showed us the rooms. We had a great time there and will be definitely back whenever we revisit. There are 2 outlets for food and drinks and have great ambiance.

1. Ordered a meeting at the airport, i.e. transfer to the hotel. It was canceled without warning and I had to look for a taxi to the hotel at the airport in the morning, which is exactly what I wanted to avoid. 2. I booked an early check-in and it was confirmed by the hotel when I called 10 days before check-in. But upon arrival in the morning, I was given a lower category room for half a day - Family (and not the Suite that I booked), then I had to move to a Suite. 3. Upon arrival, they made a full payment, taking into account the adjustment of the details of my reservation (without transfer and early check-in to a cheap room), I paid for it, believing that the payment issue was closed. And that’s exactly what was told to me in the morning at the reception and confirmed by a receipt for payment for the full period of my stay. 4. However, upon departure, when I did not have time to deal with the situation, they unexpectedly demanded an additional payment of $140, allegedly making a mistake in the calculation upon arrival. They began to argue loudly, suddenly they began to understand Russian poorly and ruined the entire impression of the hotel!!! As a result, I had to pay extra so as not to be late for the station. Extremely dissatisfied with the lack of professionalism of the reception staff. Or maybe I’m wrong and they are just professionals, but in the field of fraud. And this is a question for law enforcement agencies and hotel management. I will warn my friends and acquaintances not to come to your hotel, because... may run into scammers.