Dolphin Bay Beach Resort

We have been coming to this hotel for 8 years, one of our favorite places in Thailand. A wonderful concept for a holiday with children, a playground, a children's pool with a slide. But this year, a lot has changed for the worse! What happened to the staff and service in general? We arrived, and workers were sitting under a tree on the playground, relaxing. Equipment was laid out around, a trash cart, which had been standing there for several days. In the morning until lunch, no one does anything, and when the children need to go to bed for a nap, they start mowing the lawn or grass or other noisy work. Can't this be done at other times? Why is the equipment on the lawn all day? It spoils the whole appearance. Why is the territory cleaned only at lunchtime? It was different here for many years! They cleaned at 6-7 in the morning, you leave your room to meet the dawn, and the staff is cleaning everywhere, collecting fallen leaves. Also the beach in front of the hotel, this area used to be cleaned early in the morning every day. Now there is dirt, bottles, plastic, but there are sun loungers. Is it really impossible to collect the trash? They removed the beach volleyball net, which is also a pity. But the most unpleasant impression was left in the restaurant. We have a long-standing tradition at the hotel, there is an ice cream cart and the children themselves run up and order an ice cream cone. There was a whole ritual - the waiter wraps the cone in a napkin and carefully hands it to the child in the napkin. This time I look, and they take the cone with their bare hands, put ice cream on it, while also touching it with their hands, you can't do that! I had to explain to the waiters that there are napkins, gloves, they weren't even near the cart, the napkins were brought after I talked to them. And we saw a lot of such little things, but they really spoil the overall impression. It's very sad, but such service can ruin a wonderful place. We talked to other guests who also came not for the first year, everyone is perplexed about what happened to the hotel! The service and work of the staff have become much worse! When checking in, they ask you to sign the bill in advance for breakfasts that will be in the future. What kind of news is this? What if I don't go to breakfast on one of the days and don't use this service? And the bill has already been signed. Please understand, the bill is signed for the service already rendered, and not in advance. And one more small detail, there were very tasty jams at breakfast, there were none like them anywhere. What did you do with them?! Now no one eats them, they added some preservatives to them, some starch, probably so that they don't spoil for a long time, but they lost their taste ((( It's a pity... Fix the situation before it's too late and return the old Dolphin Bay. I plan to come here more than once and I really hope that everything in this hotel will be fine. It needs to be taken care of))))