Hyatt Place Salt Lake City Airport

Convenient airport location, spacious and beautiful rooms, comfortable beds, reasonable breakfast, cleanliness praised by guests, exceptionally friendly and helpful staff. No duplicate content.

Arrived at the hotel at 12am after missing my standby flight. Booked a room accidentally for tomorrow. They told me there’s nothing they can do. Nothing. I said well technically it is the next day and they said no, not until 3am. What?! I asked if they could switch it they said no because it is third party. Literally no empathy. No oh gee it’s the middle of the night you must be exhausted. Nothing. I also asked when o should take the shuttle back to the airport and was told I could arrive 45 minutes before my flight. This is an airport hotel. They should know that’s ridiculous. I cannot say a single good thing about this hotel or the staff. It was a newer girl and a guy with longer hair in a ponytail. Literally book anywhere else if you want someone to give any care at all.

I stayed here for two nights and unfortunately had a very unpleasant experience. The shower drainage system was completely clogged — dirty water pooled around my feet and wouldn’t go down, making it extremely uncomfortable and unhygienic to shower. The air conditioning was equally problematic. If turned off, the room became unbearably hot and stuffy, making it impossible to sleep. But if turned on, it felt like trying to sleep in a metal factory — loud, industrial-sounding, and with cold air blowing directly on the person sleeping closest to the unit. The noise and airflow made it nearly impossible to get any rest. Between the shower issue and the dysfunctional AC, I barely slept at all during my stay. For a hotel of this brand and price range, I expected far better. Very disappointed.