La Quinta Inn & Suites by Wyndham Salt Lake City Airport

They say on their Web site that it's free parking. That's a lie they charge $8.00 extra per vehicle. The management will not support you. The place is a pig pen. The couch was disgusting dirty and torn up. If they give you room 330 RUN. There was no lighting in the living room no lamp on the desk. The curtains were taped to the wall. And they charged me over $200 for one night. Lots of motels / hotels in the area choose one not this place. I thinks it's under new management because it was alot better our stay a few years back.

I had booked a reservation at this hotel via the Wyndham app for Memorial Day weekend for a 1-bedroom suite. I was flying in with my freshly groomed well traveled cats for an event nearby. When I arrived to the airport I completed the pre-checkin form sent via email by the hotel & agreed to their $25/night (note it clearly says per night not per pet) pet fee. The pre-checkin included uploading my id & credit card so that checkin should have just been getting my room keys. Then I went down to wait for the shuttle & that’s when the problems began. I tried calling the hotel for shuttle instructions but the phone was disconnected. Then I finally got a hold of an off-site Wyndham customer service representative who told me where to wait for the shuttle & that they run every half hour. What they failed to mention is that this hotel has no shuttle service from 11:45 AM-4:05 PM! Once I finally got on the shuttle at 4:05 we got to the hotel & when I got to the counter the check-in agent informed me they had decided without any prior communication to raise the pet fee for just cats to $50/day for the weekend! After I pointed out both the pre-checkin terms I’d filled out & the posted desk sign saying $25/night she got the manager Justin Hanshew. Justin admitted he doesn’t like cats & doesn’t want them at the hotel & that the only way they would accommodate the reservation for the weekend is if we agreed to pay the doubled pet fee he had arbitrarily decided on! I told him I was going to reach out to Wyndham customer service for resolution at which point he cockily said “go ahead we’re a franchise!” As I was working on reaching out to customer service Justin was laughing at the situation! Unfortunately, despite customer service further confirming their listed pet fee at $25/night Justin continued to refuse to honor those terms so we had to find a different pet friendly hotel with an airport shuttle last minute on a holiday weekend. This manager is terrible person to be working in hospitality!