Holiday Inn Express Hotels in Salt Lake City

Real good hotel during convention period. Room is spacious and clean. Essential places like shopping mall, restaurant especially Korean foods and church etc are closed to this hotel. I am very much satisfied except breakfast which is too high compared to simple buffet foods.

If you're looking for somewhere in the heart of downtown, this is it. For the price you pay, the service is great and the room feels spacious. Beds were comfy! Only down side is how the bathrooms were on the smaller end. But otherwise, no complaints!

Everything from check-in too leaving couldn’t have been better. Our room was an Executive View Twin Bed Suite on the 20th floor (no.2095) with balcony and an amazing view, very spacious with wonderfully comfy beds. The breakfasts are exceptional and the restaurant food also. Not forgetting the staff who were all very courteous, helpful and friendly. Would not hesitate to book The Grand America again

I had a stay Feb 5-6, 2023 for a ground floor room w/ a single bed because I'm 100% handicapped from my military service during Vietnam. I called Microtel twice on 2/1 & again on 2/4, to confirm that I had a 1 bed ground floor rm. Both times the clerks assured me that it was in their system. I showed up Feb 5th around 3:30pm, & was told by the rude female desk clerk that there's no ground floor rooms available. I told her that I had called twice on different days & was assured that the notes were in the system. She finally checked again & put me in a ground floor room, that wasn't very clean, but I accepted it, since there wasn't any other ground floor rooms available according to her. That evening the room above me kept dropping things, & it sounded like being in a bowling alley w/ the loud noises. Later, a family came in the room next door to me, & the kids started yelling, screaming & pounding on the walls. I called the front desk a couple of times, but no answer. It finally stopped around 10pm. The next morning, I went to take a shower. There wasn't any hot water, & the soap & shampoo dispensers were empty. I called the front desk & again, no answer. Afterward, a Mexican guy apparently had a key to my room & came in, w/o knocking or anything. He looked surprised when he saw me, & started speaking Spanish. I asked who he was & why he came in my room, but just talked Spanish. When I went to the front desk & confronted the clerk (the same rude clerk that checked me in the day before) about this guy having a key to enter my room, she said it MAY be the maintenance guy. I then asked, ”Why didn't he say he's maintenance or staff or have hotel ID on him?” She claimed she didn't know. I filed a complaint w/ the mgr thru the clerk, & he finally sent me a email 3 days later saying he couldn't do anything about the noise from other guests. Nothing about the other issues, like no hot water, soap or shampoo, or why the guy had a key to enter my rm. No offer of a refund or some sort of compensation. Do not stay at this Microtel !!

I had to book this room last minute to deal with a family emergency in the city. The photos looked decent and reviews said it was clean and the price was great. When we arrived late in the evening, the guy behind the desk was apathetic, and actually rather rude. The stairwell up to the third floor was the beginning of my feelings that this may have been a mistake. Between the back alley feel and the phallus shaped artwork on the windows were pretty demoralizing. The cart full of junk outside the door of the room next to us didn't help. Inside the room, I immediately noticed that the walls were scuffed all over and that you could see where light fixtures had been changed. The carpet had stains and was pretty worn. MY wife found some long black hair on the towels in the bathroom, and all they supplied were a pair of bath towels. When she asked the gentleman in the lobby for replacements, he provided a single towel, forcing her to ask for another, and then a hand towel and washcloth. He was pretty rude about the whole thing. Our room had a window facing West Temple, and it's only a single pane so the road noise was significant when compared to a room in other places. There was a lack of outlets that were easily accessible next to the bed, so if you travel with a CPAP, be ready to mobe the bed to plug in. The bed was clean, and the Tempurpedic mattress was nice, but the box spring had obviously been victim to a cat that decided to sharpen its claws. After an OK night's sleep, we took morning showers. In the shower, it looks like the tile had been painted over, and the paint was peeling badly. The worst part of the room in my book is in the shower. The showerhead provided a mere dribble and was simply the most disappointing shower I've ever had in my life. It's a shame, because this property, has some real potential to be a really cool place, so I hope the owners can take this review as constructive criticism and make some improvements.

First time staying at a Radisson Hotel, and we enjoyed it. The location was perfect, it was near the LDS conference building and many more places we were looking forward to visit. The only down fall was that there wasn’t many restaurants near by. The room was clean and the beds were comfortable. The view from our room was perfect. The is a restaurant on the first level of the hotel by the front desk, we had lunch there. I ordered a Cheeseburger and it was super good! The front desk and security guard were very kind and friendly. Overall we enjoyed our stay.

We’re only a couple days into our stay and I’m frustrated and disappointed. The frustration started with the check in process. We arrived early and knew a room may not be available. We were told we would receive a text message as soon as one was cleaned and ready. We sat in the lobby adjacent, just 20 feet away from the desk waiting. We observe several people leaving the counter with room keys in hand. Some friends of ours checked in while we were sitting in the lobby and were given a room with a $25 early check in fee. That was never offered to us. I approached the desk to inquire why we hadn’t received a text message if a room became available and why people arriving after us were given rooms. No good answer BUT good news they have a room. I inquire about the microwave I had reserved weeks prior. Oh those are all spoken for sorry. Get to our room, it only has 1 bed I called down to the desk and was asked if I had touched anything in the room upon entering. I was asked to return to the front desk to get my new room keys. Upon entering our room we notice it’s rather warm. Fiddle with the thermostat unit which is set to 65 and there’s no difference in the fan speed between high medium and low. Next day call the front desk to request AC service and fresh towels. Nothing. Called again. Nothing. Next morning, called again and received towels. Supposedly the air was fixed while we were out for the day, but nothing has changed in regards to comfort. The pillows are terrible and the beds are on the soft side. The hotel is ready for some upgrades as the carpet is worn and dirty throughout the hallways. The housekeeping staff was friendly and helpful, oh and one housekeeper was able to find me a microwave that the front desk staff insisted was not available. Hmmm

I recently stayed at this Sheraton Hotel and was totally disappointed with my experience. The fact that I used my suite upgrade being a Titanium Elite Bonvoy even made it worse. I have stayed in a number of Sheraton Hotels and by far, this is the worst of them all. First of all, the reception people were not so customer friendly. We came in around 2:20 p.m. thinking that our room will be ready by then. The front desk clerk said that please come back in about 45 minutes as the room is being worked on. We came back an hour later and to my surprise, the room was still not ready and that it will take another 30 minutes or so to be ready. After patiently waiting around, when we finally get to our Suite, it was not at par with Sheraton or Marriott standards. It looked like the remodeling was halted 3/4 of the way as it can be seen with the toilet bowl looking so badly done. Furniture were dusty. The room look so ancient. Breakfast was also bad as there was a human hair with the bacon that was being served. A few of the patrons saw the hair and told the kitchen and finally took away the pan of bacon and replaced it with a new one.