The Inn at Ring's Island

I stayed at the Guesthouse suites in the off season, for a week in early spring. The room was nice and the location was very convenient to the activities I'd planned from my family in the Newburyport area. However, I cannot recommend a stay until management challenges have been improved. The remote check in and limited staffing were very problematic for our stay and left us in a really stressful position to begin our trip. I arrived at 7:45 pm on a Sunday after a very long day of travels to find that the app used for check in said I was too early to check in (although check in was any time after 4). As suggested in the email I received that day, I refreshed the app several times until I received a check in code for the keypad entry system on the hotel room door (an external door). This code did not work. I attempted repeatedly until the key pad locked. At this point I called the number I was instructed to use for after hours issues, texted the number that I had received messages from earlier that day, and emailed the hotel account. I had no response or answer on any platform. My children were in the car, it was dark and cold out, and we had been traveling all day. The adjoining restaurant was closing for the evening (actually for several days, it didn't reopen until the following Wednesday) and after waiting an hour for response from the hotel, I called the restaurant and reached the general manager before he went home for the evening (the front door to the restaurant was already locked and the hotel office had closed at 4, before the earliest available check in time). The restaurant employee was also unable to gain entry to the room using the code provided and gave me a physical room key that was kept at the restaurant for my use throughout the stay. I did not feel comfortable sharing my check in code with the restaurant manager, not clear what relationship he had with the neighboring hotel, but saw no other choice. I did not hear back from hotel management until 10 the next morning, nearly 14 hours after my emergency inquiry!!! Had I not made contact with restaurant staff, I wouldn't have had a place for my children and I to stay that evening. Had I arrived just a bit later, after the restaurant closed for the evening (it must have been a slow night because the restaurant closed hours before their posted closing), or either of the next two nights when the restaurant was closed, I wouldn't have been able to get into my room at all. Hotel staff seemed to be available during abbreviated daytime hours - maybe 10 am to 4 pm- but I never interacted with them as we were busy during the days of our stay, except for key return. I had to wait until 10 am to depart on my checkout day because I didn't get checkout instructions for my key until that time (this wouldn't affect guests whose keypad entry worked). Additionally, the amenities in my reserved room did not match what was listed on the website for my actual room number. I called in advance to confir

We recently had to change our reservation date, and I spoke with Rachel, who handled it without any issues. Her professionalism and efficiency made the process seamless and stress-free. We greatly appreciated her prompt assistance and EXCELLENT customer service. This experience has made us even more confident in choosing The Inn at Ring's Island. Highly recommended!! Thank you again Rachel!!

Lovely room - clean, well appointed, a bed you could stay in all day. Friendly, helpful owner and staff - everything I asked from additional bathroom stuff to directions was answered with a smile. Good parking and easy to walk into Newburyport. I will stay again.