The Artisan at Tuscan Village, a Tribute Portfolio Hotel

The room and the bathroom were much smaller than we usually expect at the price point.

This was a great place to stay! There is a little mini city right outside the door with tons of stuff to do.

Terrible experience

Everything 1st Class

Let’s go to Salem! To see witches? No Salem, New Hampshire to check out a relatively new Marriott property- that looks like a resort. What a property it is- truly unique; a true “artisan”. The property is located in a neat development called Tuscan Village, that appears to be growing. Local and national shops, cool night events and awesome dining experiences- all walkable from this property. The property itself is awesome- great decor and vibes. Clean, quiet ( heavy, heavy doors to keep hall noise out), modern finishings, bright rooms and friendly staff. Huge gym and a nice heated outdoor pool and hot tub with loungers and chill music. Easy to launch to the coast/outlet shopping (30 min drive). Parking on site, $15 self park with easy access to the hotel. I’ll pass on the witches and return to Salem, New Hampshire and this property.

Unfortunate management of a nice property. This was our 2nd attempt to enjoy this hotel which has beautiful amenities. My husband and I were looking forward to a romantic night We were at the pool for several hours trying to relax At any given point there were between five and 10 kids between the ages of maybe eight and 16 who were running along the child edge of the Jacuzzi and then either diving or front or back flipping into the pool right next to guests wading in the pool. They were screeching well inches away from head trauma as their parents ignored them. My husband is a platinum member at Bonvoy and said he will never ever go to this hotel again, but he doesn’t like to complain.. I went to the employee working the entrance gate to the pool, who was staring at her phone the whole time. I asked her if they were allowed to do that and she said no, but she had talked to the parents the day before and they didn’t do anything about it so there was nothing else she could do. I said well usually you give a warning and then if they don’t respond, you can ban them from the pool so that other people can enjoy the setting. She had no comment so I spoke to the manager. The hotel manager said what else can I do? There are several signs that say no diving. I reminded him that they could have the workers actually reinforce their rules and he basically said yes sorry and did nothing. Meanwhile, there were two other employees at the pool bar, who were just socializing with each other. It was a complete zoo!! At 9:45pm, we were laying in bed and there were multiple kids running up and down the hall screaming. I called the front desk and nothing was done about it. It’s really such a shame because this could be a classy hotel if the zookeepers did what they are supposed to do. Our first experience there was a similar issue, but with the loudest music I have ever heard even at a club at the pool and no one would ask the DJ to turn the music down. Other guests left the pool because they couldn’t deal with how loud it was, but no one stepped in and changed it despite multiple complaints. So if you want to go to a nice hotel that’s obnoxiously loud and disrespectful to its guests. This is the place for you.