Shilo Inn Suites Salem

Unbelievable. There's know way you can get a better room for the rate there asking. Very friendly staff and was super impressed with everything. Will be my go to Hotel going forward. Thank you for a great experience.

This hotel is a little old but the bed was comfy and the room was big and clean. It's hard to see from Market Street because there's no big sign on the building that you can see from the street. But - it's definitely worth looking for because it has the nicest staff you'll ever find. You know - anyone with money can buy a building and put furniture in it but not everyone can hire a great staff and keep them. We had really good service from Ms Nivert who was the Acting manager during our stay and we had really great service from Cassia...who went out of her way to make certain we were happy. When I needed something for our room late at night Cassia went to the upstairs storage room and found what I needed and offered me some more coffee which I hadn't asked for but gladly accepted. It was so obvious that she's really a people person and just enjoys helping people. Also - Amanda was coming down the hall on the fourth floor and saw my wife and I struggling with our luggage the day we checked out and our wheelchair was getting in the way...and she stopped what she was doing and helped get us downstairs into the Lobby. I tried to tip her and she just shook her head and said - "this is my job and I'm happy to help". We travel quite a bit and our son lives in Salem so we will definitely be returning to the Shilo on our future visits.

The customer service was great from the staff at the front desk. It was pretty inconvenient that there was only one elevator for all guests to use, but everything else about the stay was good.

This property was way it's prime and appeared to not be maintained inside or out. It was clean and the front desk staff were awesome but it really was not in good shape. It looked like the owners were just waiting to sell it or something. There were birds living in the covered area outside the entry door and there was bird poop everywhere!

My room was beautiful, clean & way bigger than I thought it would be. Loved the safety bar in the shower. It was well worth the price & still economically under $100 a night. My stay was very relaxing. I was only sad the pool was under renovation. I would definitely highly recommend anyone to stay here