1. We checked in on Friday I think just before 18h00. The gate did not have a security to give us direction, we had to find our way and the was no parking. I was told to park outside and wait for the function to finish so that I can bring in my car when the parking is available. Apparently the parking was taken by customers who were attending a function. I was tired from driving almost 4 hours and wanted to rest and sleep early but I could not because my car was outside of the premises . I had to get my car into the premises just after 22h00. You must reserve parking for your sleep over guest and those attending the function must park their cars outside where I was directed to park my car. And I am pretty sure that the people who book your hotel for function are people from around the area and they are familiar with the area. I was not comfortable to leave my car in that open space of the shopping centre especially that the was NO security at all. 2. Room 25 that was allocated to me did not have a telephone. Each time I needed something I had to go to the reception because I can't phone and this was inconveniencing. I expected your hotel to have a telephone like the other hotels do. 3. Our room did not have a microwave to warm up our food, again I had to go down stairs to warm up my food. 4. We were told that the breakfast is from 09h00 – 10h00, we went to the kitchen around 08h30. I wanted more food but the was no food at 09h20 and we were told that the kitchen was closed. Same story on Sunday morning, breakfast was finished around the same time, the was NO fod. 5. On Saturday we ordered room service dinner and I was shocked to see that our food was not covered when it was delivered. I didn’t want to be difficult. 6. The food was nice, though thumbs up to the chef and the team
Very Good
22 Reviews