Best Western Sairme Resort

During my recent stay at the hotel New Sairme, I encountered a blend of positive and negative aspects that left me with mixed feelings about my overall experience. While the hotel boasted a number of strong points, particularly in terms of its staff and certain amenities, there were notable areas that could use improvement. One of the highlights of the hotel was undoubtedly its staff. The bell boys, receptionists and security personnel were exceptional, displaying a high level of professionalism and attentiveness throughout my stay. Their prompt and helpful service left a positive impression, adding a sense of comfort and assurance to the overall atmosphere of the hotel. The wait staff at the hotel's restaurant also deserve commendation. They were attentive and courteous, making dining experiences enjoyable. However, I did find the restaurant to be overpriced for the quality of food offered. While the meals were adequate, they did not quite meet the expectations one might have for a hotel of this caliber. The menu seemed limited and lacked the finesse that one would anticipate from a 4-star establishment. Another area that left room for improvement was the cleaning service. It was evident that the cleaning staff was understaffed, as the cleanliness of the room and availability of amenities like towels were not up to the expected standard. This oversight was disappointing, particularly since a well-maintained and clean environment is a fundamental aspect of any hotel stay. Furthermore, the hotel's lack of options for kid-friendly meals was a notable drawback, especially considering that the establishment markets itself as family-friendly. A wider selection of child-appropriate meal choices would undoubtedly enhance the overall experience for families traveling with young children. I did encounter an issue with a wet floor that raised concerns about the adequacy of signage and cautionary measures. Unfortunately, this lack of warning resulted in an injury during my stay, highlighting a serious lapse in safety protocols. Regrettably, due to the injury I sustained during my stay, I was compelled to check out a day early. The hotel did offer a refund for the last night, which was appreciated. However, I couldn't help but feel that the customer service could have been improved had the manager enquired about the well-being of the guest who suffered an injury and fractured their arm. In conclusion, my stay at the 4-star hotel had its positives, particularly in the form of the attentive receptionist and helpful bell boys. However, the lackluster cleaning service, overpriced and subpar restaurant offerings, and safety oversight on wet floors did impact my overall impression.

If you want to see heaven you must come here. Unbelievable place to have fun and relax with you beloved ones. Great stuff and very beautiful hotel. Its been a while since I enjoyed myself so much. Its suitable for everyone and no one will be left behind.

The hotel is far from what's promised. Toiletries are embarrassing. The additional bed is insulting. There's a spa (basically the key point of the hotel) but i have no idea what it has to offer and for how much. Cos THE HOTEL doesn't have a simple printed version of the brochure-like flyer or anything for that matter. The 'healing' water is 4km from here, in my book it's called 'the hotel doesn't offer the famous Sairme water'. There's a little fountain in the front, so i'm going with it. Amazing staff. I mean, these guys are godsends. The owner has no clue what a quality hotel or amenities for that matter are. The owner has no clue what they have offer for the price. The guys who work here are saving my trip. They are amazing!!!!