Villa Hélèna B&B

On est très contents de cette adresse. Il vaut mieux arriver de jour pour trouver l'endroit plus facilement et profiter du cadre joli, verdoyant et calme. On voit les flans d'une rivière ou d'une ravine et on aperçoit au loin l'océan et l'aéroport. On a pu amener notre dîner et le réchauffer sur place (micro-onde).Assiettes et couverts nos ont étés prêtés. Nous avons passé la nuit dans la chambre familiale, spatieuse avec son lit en bambou à baldaquin et beaucoup de rangements. Le lendemain, tôt le matin, le petit-déjeuner était délicieux et copieux. Nous sommes allés rapidement à l'aéroport et le voyageur a pris son vol sereinement. Il a évité ce matin- là : - la traversée de Saint-Denis, inertaine, qu'on aurait dû affronter si on était arrivés par l'Ouest. (Mouvement social en cours) - un gigantesque embouteillage entrée Est, (peut-être 1 heure de bouchon) que nous n'avions pas anticipé. C'est une bonne expérience.

Following a change of my parents' flight to the day after their initial departure for Reunion, I requested a gesture with a cancellation without fees which was refused by the establishment which I can understand. They were therefore due to arrive the next day at 7am rather than the day before. I therefore asked for the possibility of arriving at the hotel at that time (the next morning) so that they could enjoy the room which was paid for until 11am to at least be able to shower, as well as enjoy the breakfast for 3 people also paid for. The owner became "hysterical" and extremely rude on the phone telling me that it was nonsense, that we had never seen anything like it and he hung up on me. Since they refused them access to their room in the morning, in order not to lose our reservation, being already in Reunion, I informed the owner that I would therefore manage to arrive at the establishment to take the room alone around 8:30 p.m./9 p.m. He refused me access to the establishment, citing our "unpleasant" telephone exchange. I was therefore unable to access the room that I paid for (140 euros). I can assure you that during the telephone exchange I had with him, it was he who was aggressive and extremely rude. A SHAME