Guest User
February 6, 2025
THIEVES! We purchased a 5k hotel room and because we weren't able to make it the day of check in, instead we were late by a day because of travel issues in which we told them about the night of check in, they acted like our reservation did not exist then IGNORED us. Only after we made an issue out of being ignored they only offered us one night out of our entire stay which was about 3 days. Then after we tried to get a refund they denied and stole our money. Disgusting management, disgusting hotel, disgusting customer service and disgusting experience.