Ice House Apartments

Prime Location: The property is located in a convenient area near Swansea Marina, offering easy access to bars, restaurants, and parking facilities. The location was highly praised for its proximity to attractions and amenities.

We booked this apartment on 18th November 2024 and payment had been taken so we turned up on the check in day to find out that all the apartments had already been occupied and that our booking had been double booked. The manager tried to put the blame on myself saying that I cancelled the booking but at no point did I ever cancel the booking, and why would I even be there to check-in if I cancelled it myself? The manager had no care in the world that we were there with our bags stood at the bar, two hours from home and unable to stay the night and when I changelled him to say you have to sort something out for us as we have no where to stay, he just said there is nothing I can do. I then demanded my money back and then he went on to say that if the booking had been cancelled I should have also received my refund. He was adamant that I had received the refund even after showing him numerous times that no refund had ever been received into my account so I threatened to call the police as I was fed up of being accused of all of this then he finally offered a refund and then went on to say that it would be quite a while to receive the refund, in a way that he was trying to put me off taking it! So I asked for it in cash and we were on our way! I will definitely not be booking here again, it completely spoiled our weekend plans in Swansea and it’s definitely something to beware of if anyone is planning on booking to stay here!

For us, the location was perfect and the view lovely. If you are seeking quiet, this isn't the spot for you. The front windows overlook a busy outdoor dining area - we heard "happy birthday" from a large crowd for hours one night. The kitchen window has the trash/recycling under it so you regularly hear very loud crashing noises that way. I knew it was near a restaurant, but didn't realise there would be dozens of people sitting right under the balcony! The bed is very firm and we literally laughed at how HIGH up the mirrored wall is in the bathroom (I'm 5'2 and could only see the top of my head haha - they do provide small mirror near the sink). With that said, I'd definitely go again. They held onto our bags when we showed up early so we could walk over to the beach. It's an easy getaway from Cardiff and a short walk from the train station.