Hôtel Chateau des Alpilles

Truly magical. The setting is out of a storybook or out of a Van Gogh painting. Everything the about the place exudes warmth and elegance- and staying here is a truly unforgettable experience. The dining room, the bar, everything about the hotel is first rate. Vlad was a terrific host/ concierge. I have recommended and would continue to recommend this hotel for anyone looking for the best in Saint Remy.

Come for the ambiance. The food was good, and while the manager was extremely rude, the rest of the staff provided lovely service.

**Hotel Review: A Honeymoon Experience Gone Wrong** We recently stayed at what was supposed to be a luxurious five-star hotel for our honeymoon, and it was, unfortunately, a series of disappointing events that tarnished what should have been a special occasion. From the moment we arrived, we realized that the hotel didn’t live up to its five-star rating, and I urge anyone considering this hotel to read this review in full — especially the negative reviews from others, which, in hindsight, we should have done more thoroughly ourselves. No Room Service on the Second Night The real shock came on our second night when we were informed that the hotel would not be providing any room service whatsoever. The reason? They had a “special chef” in town for a private event, and as a result, the hotel restaurant was unavailable to regular guests. This seemed absurd to us. How does a five-star hotel, one that promotes itself on service and luxury, simply cut off all room service because of a private event? When we booked this hotel, we did so under the assumption that it would maintain a high level of service. Room service is a standard offering at any reputable hotel, and this standard was not met. Things escalated further when we tried to address this issue with the manager or owner, a woman named Maya. To say that Maya was rude would be an understatement. From the moment we raised our concerns, she was dismissive and aggressive. I explained that it wasn’t our problem if the restaurant was booked for a private event — we were paying guests who were promised a certain level of service, and this was a major inconvenience. This hotel is located in a small town, where you need to drive to get to places especially if you are older or have kids. Kitchens close around 9 at the most restaurants so your options are very limited. Maya, however, offered no empathy or understanding. Instead, she became confrontational and unapologetic, making the entire situation even worse. An Insulting “Solution…. After our phone conversation, Maya called back and told us she would make a "very big exception" for us. Her grand gesture? She offered us *eggs* as room service. Yes, eggs. In what world is that considered an acceptable offer at a five-star hotel? It felt like a slap in the face, as if they were mocking us for even requesting room service in the first place. We declined her "offer" and ended up having to leave the hotel to search for a restaurant in the small, remote town. This was no easy feat, as the hotel is far from any major city and took us hours to drive to from Nice. What makes this entire situation even more unfortunate is the fact that this was supposed to be a romantic getaway for our honeymoon. We had looked forward to a peaceful, relaxing experience, but instead, we spent much of our time feeling frustrated and disrespected by the hotel staff. The attitude of the management, particularly Maya, left a lasting negative impression. A five-star hotel sho

A Dream of a Gem in Provence! Everything, from the beautiful settings to the outstanding local cuisine, gorgeously furnished rooms along with exquisite bed linen, is out of this world. How amazing and admirable that a family home can be kept in such style to indulge its guests. Long may it last. Cannot wait to come back. Be sure to find Vlad who will enhance your stay :)