We arrived at about 10pm due to problems with the cross channel ferries, but were reassured by the idea that there was 24 hour access to this hotel. Unfortunately, when we arrived we were unable to check in. The machine at the entrance was broken (someone had smashed the screen) and it was so dark that we didn't immediately see a note attached to it which gave a phone number to call instead. We were unable to get into the car park because there were two barriers with pin pads. We managed to get through both eventually when other people arrived. Once we got in, we were stuck since we couldn't leave so we had to wait for other people to come in. There was no response to our pressing the help button on the intercom and the person I spoke to on the phone was completely unhelpful. I understand that I don't speak French very well, but I try and the person speaking to me made no effort to speak more slowly so that I could understand what he was saying. He hung up on my wife. When I got a fluent french speaking friend to call, they didn't answer. Eventually, we followed a french couple into the lobby and they drew our attention to an envelope which was left on the side with the room key in it and the access codes! When we got to the room, it was tidy but stank of smoke. Overall it was extremely stressful and I feel that it should have been made clear what the arrangements were if you check in later in the evening. It would not have been difficult to send an email explaining that if you check in late, an envelope will be left on the side with the key in it etc. We have two young children and nearly continued driving to our destination as we weren't sure we could actually get into the hotel.
32 Reviews