Extended Stay America Suites - Clearwater - Carillon Park

The only thing adequately pictured in the photos was the pool. The rooms are disgusting. The air conditioner did not work, they used the kitchen fan for air circulation. There were food crumbs on the counters and in the cupboards. Dirty towels left in the cupboards. No clean linens.

Nicky is the sweetest every one is amazing and I love to stay here if your looking for a good place to stay extended stay would be amazing very family oriented I love it here Cassie is awesome Mary bephin and the list goes on Jamie is sweet also everyone is helpful

My key stoppeed working. 2x I had to go to the front office to change the card. Also could have been cleaner.

The floor was sticky, no appliances

They have us a room that already had people in it! Terrible stay. They have us a room with the TV blaring, a Big Gulp on the counter and the shower running. Someone was already in there! They have us a different room and it was nasty. Not going back there ever!

Nicole was the bright shining light in this place. The roaches, dirty floors and horrible smell of the facilities. This is ESA's culture. This was the second ESA we booked. Even their customer service associates within their call centers are rude and nasty. They are aware of the state of their locations and no one cares about it. The CSR in their call center hung up on me. One told my mom who booked this for us, it's not their fault she didn't check their reviews as their reviews would have told us about the roaches and all the things that we were experiencing. Nicole however, she was on site, she was kind, moved us to a new room that was much better than the first, but their were gnats that came out of the plumbing, the layer of dirt on the floors showed they had not been cleaned thoroughly in years. Once we got in bed, we realized that their was a layer of dust and cobwebs on the wall that we cleaned. There was used Qtips on the lamp in the first room. When we checked in we asked about the free breakfast, the lady (not Nicole) checking us in seemed bothered by my requests. She even commented on how she felt about people asking about the breakfast. Said it would be in the office on a counter top behind me in the lobby and it was grab and go only. It saddens me that ESA has come to this.