Ольга и Максим
April 8, 2025
I booked the hotel through Trip in advance, the main purpose of the trip was the Spa (we go here once every six months, so to speak, to relax and unwind), but when I checked in, I saw a small explanation at the counter that the spa was not working, I was completely angry, why did I find out about this now, why was there no notification, email or app... I can't refuse either because the money for the room is not returned ((it's just some kind of vicious circle and money down the drain! Naturally, the long-awaited and planned vacation was ruined, the mood was ruined and no one even apologized for the inconvenience! Will I come here again, definitely not, you can find a better spa in the Leningrad Region!
And I want to add about the room - wrinkled bed linen as if someone had already lain on it before us, black hair in the toilet, a brown table with circles from cups, apparently it was not wiped either ((everything is very sad, it seems like there are more stars, but the service is only worse!
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