Novotel Sankt-Peterburg Tsentr

Chinese people who don't speak Russian don't come! The front desk doesn't speak English, and can't even communicate simply. They are impatient when using Russian translation software, and often let other local tourists cut in line when asking questions, which makes people feel that they don't want to do business with Chinese tourists. If they don't want to do business, they can just not use Chinese domestic platforms. The room is small, the network is poor (the fatal thing is that the wifi and mobile phone card are both poor), the facilities are old, the carpet is dirty, the bathroom drains slowly, and the laundry service is very expensive. The service attitude of the enthusiastic cleaning lady is in sharp contrast to that of the front desk, thank you auntie. The location is convenient, there are many restaurants around, and it is basically a 15-minute walk from the main attractions, but I can only say that I am lucky to choose such a hotel with a level of 500+ in Beijing, Shanghai and Guangzhou for 1k+.

The hotel is nice but the price is high. It is close to services and the train station.

Был в этом отеле в 2024 году, в сентябре, понравился! Решил в 2025-м поехать с ребенком, заселились быстро, без проблем, бронировали в марте на июль! Номер на 6-м этаже, чистый, всё аккуратно! Единственное, иногда гул стоит, как будто за окном внешний блок кондиционера, но не напрягает! Дочке номер понравился, уютно и свежий ремонт,в номере всё, что нужно, имеется! Услуги прачки очень выручают, правда, недешевое удовольствие ) Завтраки с прошлого года не поменялись, почти всё тот же ассортимент, выпечки очень мало! Хотелось бы, чтоб всё же добавили в ассортимент! А, и добавьте шампанского )) Думаю, еще вернемся в новотель )

The location is very good, 600 meters walk from Moscow Railway Station! The subway station and bus station are 3 minutes walk! It is very convenient to eat and drink around. For breakfast, there is a two-day cycle bar, which can fill you up! The staff is very nice and issued a residence certificate the next day, which is required for our Moscow hotel a week later! There is a drinking fountain in the corridor, which is really convenient! Worth recommending!

Old hotel, not very good service, dropped something in the room, they said no, very speechless