Fermain Valley Hotel

Lovely location but let down by service. Staff at Buho and the tea room constantly spoke their own language, even while dealing with us—it felt inappropriate and overwhelming. Even their English was difficult to understand at times, which made simple requests frustrating. Sadly, even the manager lacked clear communication. Expected better from a hotel of this standard. Disappointing overall.

We had a superb four nights here. The location is absolutely perfect, a short walk downhill to the most gorgeous picturesque bay with a superb beach café. A short drive, or an £8.50 taxi ride into St. Peter Port. Great staff, reception so friendly and helpful, all of the staff brilliant. Lots of safe parking for our two classic cars. We were in a superior room and it was really well appointed, very large and very clean. The mattresses were so comfortable, and excellent quality. Hypnos I believe. The linens and towels were superb. The bathroom was sparkling clean, as was the whole room. The view down to the bay was wonderful. Breakfast was great, with good table service and a wide choice. We ate one night in the Oasis restaurant and we enjoyed very good food, wine and service there (thank you Emily). We had a problem with the shower in the room and it was a mark of the quality of the hotel as to how they dealt with it. When they realised it wasn't a quick fix, and a part needed to be ordered, they came to find us. We were relaxing on the terrace, admiring the view and having excellent coffee and home-made biscuits. They offered us another room of the same quality. All was well and we appreciated their prompt response, these things can't be helped! We absolutely loved it here, and just can't wait to return.

We had a very comfortable room with a balcony overlooking the patio area. A quiet location well back from the traffic so one could hear the birds in the morning. The room had plenty of storage space and there was a wide surface area in the bathroom to lay out your toiletries. Excellent breakfast with a choice of menu and buffet offerings and the tea room provided a choice of delicious cakes, teas and coffees. The staff at the front desk gave us a warm welcome at check-in and throughout our stay, all of the staff were friendly. The shuttle from the ferry and to the airport was appreciated. Unfortunately, our experience at the Buho Restaurant was totally unsatisfactory and tainted our overall impression of the hotel. Our party of eight waited well over an hour for our meal to arrive and only after one of us sought out staff to complain–my dinner arrived burnt as it seemed to have been sitting on the grill too long and another’s was cold. The next table of two arrived half an hour after we did and were finished their main course and onto dessert before ours even arrived. Their excuse was they were busy, but if they can’t serve people, don’t seat them.

This hotel was booked for our golden wedding anniversary. We room we booked is the largest and most luxurious in the hotel. It’s beautiful. Room 12! The furnishings are lovely with a pleasant mix of new with old. The 6ft bed is very comfortable with a topper and good bed linen and pillows. Lovely big bathroom with super soft towels. The view from the room is stunning. Although there is no balcony, the full length windows, especially in the bay, gave the illusion of being outside. Very relaxing sitting on the sofa looking out to sea. Breakfast was good but I was disappointed that the hotel had failed to take notice of my food allergy even though I had booked two months in advance! As a result I was limited in my choice from the breakfast bar. However, I did not go hungry as the cooked breakfasts are extremely good. The service in the hotel is very good, the staff are efficient, polite, friendly but very professional and attentive. We only ate once in the evening in the Rock Garden restaurant, I thought the food expensive and was a little disappointed in the quality of the meals we had. All in all we really enjoyed our stay and would definitely stay here again. The hotel very kindly surprised us with a lovely gift of some ‘goodies’ to celebrate our anniversary! Much appreciated!