Rachel Lynn
July 17, 2022
Only real complaint is the front desk attendant Steve. Being the only person in line while the other clerk was helping a customer in-front of me instead of helping me check in he decided it was more important to run around talk poorly of his other co-workers and do busy work. While waiting patiently he finally greeted me after standing there for 20 minutes that he would “be with me soon”. After waiting another 10-15 minutes he was ready to “help me” if you would even call it that. He started the check in process couldn’t remember my name after he asked three times what the reservation name was under walked off twice without saying anything and then would come back and ask the same questions finally the second time the front desk manager stepped in and finished the process as well as offering two free drinks I’m sure because she could see the frustration in my face. Was a horrible start. Although Steve ruined the beginning of the stay the hotel and amenities and rest of the staff were amazing, so friendly and on top of things. Loved the location and set up of the hotel!