Résidence Pierre & Vacances le Machu Pichu

I like it because was next to the skiing place ;) I didn’t like the very small rooms and the toilet was so narrow…pff!!

Pierre Vacances should be completely ashamed of this residence and its staff. From arrival we were extremely worried about what we had let ourselves in for. The reception area was dirty with bits of rubbish strewn over the dirty floor. It remained like this during our stay. Reception staff were the least helpful I’ve ever come across. We arrived at midday and were told our apartments (three) would not be ready until 5pm. Yes, they had a baggage room for €5 per bag! For our party of 11 and with ski equipment etc this would cost €120!! A security deposit of €200 per apartment was requested - not unreasonable for apartments and duly dealt with by passing on our credit card details as requested. We were told the deposit would be refunded after our holiday when the apartments had been checked. Eventually we got our keys to our apartments, the public areas everywhere were disgusting and so we were pleasantly surprised to find the apartments quite acceptable. Clean linen and towels were left - you have to make up your own beds - and a small but adequate cleaning kit which included five dishwasher tablets. We were given a check list to return to reception with any damage we identified. There was no bad damage as such just the usual wear and tear, which we noted anyway. We had booked half board with Crystal Ski which included breakfast and dinner in the La Grange restaurant next door and nothing to do with Pierre Vacances. The restaurant was excellent with lovely friendly staff and together with the piste side location saved our holiday. The reason for the one star review is the result of the scam played on us upon our return. Initially we were very pleased to receive our deposits back in full two days later. We knew we had left the apartments immaculate. However, upon checking our bank accounts a few days later money had been taken (stolen) from all our accounts by Pierre Vacances! One amount of over £90! Is this the company, Pierre Vacances or the staff at Machu Pichu stealing from guests? We have received no explanation and immediately phoned Crystal Ski who expressed their shock and declared this action as fraud. They asked for an email detailing this which we have sent and still awaiting response. If a refund of this money is not forthcoming it will be reported as fraud. Please beware if you have booked the Machu Picchu Pierre Vacances apartments.

I went to this hotel after seeing some negative comments but it excedded our expectations. We were very very pleased with our stay. we were 3 persons and we didnt even needed the storage from the bedroom and the hallway, I think we could have fitted one more person in. The place was clean, the kitchen was well equipped with ustensiles, we knew from reviews that they offer only 1 toilet papper and no oil, salt papper or extra trash bags so we bought our own. The matresses were very soft and comfortabile (its not hard for those that prefer it to be hard). At arrival they provided us with keys for their parking which is a covered parking, and they also have ski lockers at the first floor. They also gave us a papper where we had to mention all the damage the apartment had , when we left we cleaned the apartment with the kit they provided, took off the bed linnen from the beds and left it in the bathroom as they asked , we also took out the trash and we received back our 200€ security deposit per apartment that they retained after our checkin, it took about 2 days to get it back.