Hotel de l Univers

Booked into hotel late September. Cold outside5-7 Celsius. Cold in the room. No heating available in any rooms since not the right time of year for heating. Ridiculous to run a hotel without heating when its cold outside. What exactly are we paying for

A great hotel in a brilliant location. Well priced and fantastic customer service, with a lovely bar and great cocktails. My son left his airpods following a hasty early departure and the staff couldn't have been more helpful. Thanks we look forward to a return visit soon!

A great hotel in a perfect location. The hotel rooms themselves are a little dated but the hotel is perfect for anyone who likes to be able to sit and enjoy a drink outside. It is inside the walls and a short walk to the beaches. It is also in a prime location for restaurants options and shopping. We had a great time with family.

The good-Great location in the walled city (the Intra-Muros which is the fun old area you want to stay in when visiting St. Malo in my view, although you could stay along the water which would be nice too). Room 107 was very spacious for a family of 4. Great to have 3 separate beds. The twin and sofa beds had nice memory foam type mattress toppers that made them more comfortable. This room was really spacious and clean as was the huge bathroom. The housekeeping did a terrific job. The price was low compared to other hotels. The room didn’t smell of tobacco (but see below on the lobby and just out front of the hotel). The bad-The other big bed appeared to be 2 twin beds put together with no memory foam topper and made my back really hurt. They definitely need to upgrade those mattresses or put memory foam toppers on it. The biggest problem with this hotel as other reviewers have said is the amount of tobacco smoke from the outside restaurant right in front of it that permeates right into the lobby check in area. People were literally smoking right at the tables close to the front door. We couldn’t leave the room windows open due to all the smoking outside. You could smell it in the hallway and stairs. The keycards kept getting deactivated so we had to get them re-activated. We didn’t see a water bottle re-fill station so my husband asked the lady at the bar for some water to fill up his bottle, and while she filled it up, there was definitely attitude. Adding a purified water filling station to the lobby would greatly reduce plastic bottle waste (and micro plastics). The breakfast for 15 euros a person was not as nice as others we’ve had so we bought breakfast at the bakery on the corner for significantly less. Finally, for families and travelers, they really need to add a mini fridge, coffee maker, and electric kettle. Not sure where parents would put baby food if they needed to refrigerate it. These are pretty standard items for most hotels that we have stayed at. My son only ate half his sandwich and it spoiled by morning as we had no fridge to put it in. If health is a consideration, due to the smell of tobacco smoke in the lobby, stairs and hall, and area right out front with smokers, I would recommend another hotel. I did my best to hold my breath to not breathe in the tobacco smoke when entering the hotel, but since you have to move through the smoke to get into the hotel, it was not good for me or the family.