The Westin St. Louis

The room was amazingly decorated, clean, and stocked, and the front desk lady was very kind and helpful. I was a bit spooked walking around after driving all day from my car to the hotel with my belongings as a single female traveler since there was a huge party going on at the bar caddy-corner of the hotel, but I did realize that it was Friday night at 10 p.m. on Fourth of July, so that made sense. To help manage this, I appreciated the fact that there was security around the parking lot and that bar, and that there is a straight-forward pathway from the lot to the hotel front entrance. Again, the front desk lady helped me locate the lot, the gym, and even walked me to the gym, and I wish I knew her name to recognize her properly. Overall, it was a nice stay which held up to my expecations, and I only wish I could have stayed a bit longer than one night to explore the area more.

It was amazing and a great place to stay

This was my 2nd stay here. Love the location and staff. Rooms are very clean and spacious.

Currently staying at The Westin St. Louis for a multi-day trip, and the property is severely falling short of Westin and Marriott standards. ​The Issues: ​Room Quality & Housekeeping: Our first room had its door propped open for repairs. Our reassigned room had a detached thermostat, a bathroom cabinet door that fell off upon opening, and a half-used water bottle left in the refrigerator. ​Valet Service: Waited over 30 minutes for a $50/day valet service, was brought the wrong car, then the driver drove off in said wrong vehicle recklessly—squealing tires and driving erratically. He returned in my vehicle, tailgating customers waiting in line, and then evidently walked off shift mid-evening, leaving the hotel with zero valet coverage. ​Management Absence: Front desk staff noted management would reach out regarding these issues, but there was no manager currently on duty, leaving one person to cover front desk and valet entirely alone. ​The Positive: The associate working guest services/front desk was exceptional. She was calm, professional, and genuinely trying her best while leadership left her completely stranded to handle front desk duties, guest complaints, and valet chaos all by herself. ​A great frontline employee cannot cover for a complete lack of property oversight.

We only stay at Marriott’s and to say this experience was awful is an understatement. The house cleaning left our door OPEN in the middle of the day. We didn’t get back till night so that was extremely upsetting. There was a used q-tip on our window seal that they never cleaned before or during our trip. The wall had red stains on it and the bed had brown stains on the sheet. They also failed to tell us that the parking lot across the street wasn’t there’s. So we ended up paying over $50 more than we should’ve. They never showed us anything having to do with parking when we arrived.

Overview: A decent Westin in very close proximity to the baseball park and Federal Building. Large rooms but hotel needs some maintenance. Arrival: Arrived by Uber in the evening. No doorman or bellhop present. Check in: Efficient check in. Acknowledged by Marriott status. Room (735): Large king room with all the normal appliances including TV, mini-refrigerator, mini-coffee maker, etc. Bed: Decent bed Bathroom: Large bathroom with a nice bathtub for soaking. Lighting in the bathroom was inadequate. Sleep quality: Overall good with minimal noise from hallway and nearby rooms Perks for Marriott status: Points offered at check in and free breakfast buffet in lounge. The breakfast buffet was better than average. Also received late checkout. Also, manager left a note and a snack tray for me in my room. Nice touch to see the arrival gift in my room. Staff: Overall staff was very helpful. Maintenance needed: The elevators need repairing; several buttons would not light up in the elevators, and the elevator call buttons did not light up on some floors.