Hilton St. Louis at The Ballpark

Took in the Baseball game between Chicago Cubs St Louis Cardinals. Great game and hotel location was oerfect.

Checkin was crazy. It was super busy due to the concert in town, so we checked in about 30 min early (3:30) but a room wasn’t ready. We were told we’d receive a text when it was. So we waited in the lobby. At around 5 pm, (the concert started at 6!), my husband went to ask and yeah, it was ready, and he was given the key. So…a bit frustrating. Idk how the property can expedite this process because the line to check in was almost out the hotel doors. For the price we paid for one night, it should be better. Online checkin or something. Room was ok. Nothing worth what we paid, but nice. View overlooked the stadium, so that was cool.

Asked for soap and tissue, they never brought up. Toliet leaked and shower wasn't working correctly. Ruined a pair of shoes on bathroom floor. Room was hot with temperatures in the high 90s. Air was set and you couldn't adjust.

Was a wonderful stay for our anniversary. We had a great view. The location was the best.

I’ve got to be honest…I was hoping and expecting a hotel that was amazing for the price I paid. Our first room (fifth floor) was very dirty, dusty and the toilet was not clean and did not flush away. The view was of the car park. We requested to be moved and we were put on the 11th floor. The room was again very dusty - almost as if no one had stayed there for some time. Perhaps it was the very old air con unit which was massive. The view was better and at least the toilet flushed properly. The room overall was quite small and very dated. It was probably great in its time…in the 1980’s. The pool was in the other tower - and there was no changing space so if you had wanted a swim you had to walk across the massive reception area and walk over half a mile to get back to the room. The staff were not at all friendly or welcoming…I was on a road trip with my son travelling the Route 66. They seemed uninterested and utterly absorbed by their own conversations. The redeeming feature of the hotel was the 360 bar on the top of one of the towers - amazing views and good food…while pricey was great quality and service was impeccable. Overall I would recommend staying elsewhere and going to the 360 bar/restaurant for food and drink.

There were a lot of issues with my experience at the hotel, in basically every interaction you could have with the facility and staff. But i am going to focus on 3 of them that were particularly outrageous. First- we prepaid our booking through Capital One Travel. However, when we arrived, I was told, and I quote "I can guarantee you that you did not prepay" and I had to pay to get a keycard. Luckily, I could afford to do this and then called CO later to fix the issue. Not all families would be able to do that. So they billed me twice, and I had to be on the phone with CO for 40 mins + a callback 2 hours later before it was fixed. I do not know who exactly was to blame for that, but the hotel's position on it was very problematic. Many families would have been unable to pay and been in a horrible situation. Secondly, when we went to check out, I took my slip to the valet. At every valet on earth, they take your sllp, find your key, and put it in a line for the valet to go fetch, first come, first served. The woman at the valet counter instead told me, "We're too busy, you can't get your car now." Well, I had checked out already and I had my two kids and a carful of luggage there. So I told her I didn't understand. She just kept saying they were too busy. I told her, that was okay, just put me in line behind everyone else. I wasn't asking for special treatment here, just put me in line like a regular person. Then, she got condescending and piled up all the keys and said, "Do you see this? These are all the people in front of you!" I repeated to her that i wasn't asking for her to go get my car now, i get that they were slammed, I was just asking to be in line with everyone else. I don't understand what I'm supposed to do if I can't get in line. She told me to come back in 30 minutes. Um....what? I asked her how many people she had already told that to and she admitted she didn't know but quite a few. Hopefully you see the issue. That's not a system, and it's not first come, first served. It's just random chaos. I asked her to please just put me in line so she declined. Just to emphasize- I was NOT mad about the wait here, although that was pretty absurd in itself. I was upset that I would not even be placed into a line, and that I could not get my car myself. What choice do people have in this situation?? I went to the Front Desk, asked to see a manager and explained the situation. She replied she could not help me because the valet was "a different department" and had a different manager (who of course was not there). I mean, obviously- there are several managers in a hotel. I understand that. But do you want me to navigate your entire hierarchy and organization for each complaint I might have??? This was utterly crazy to me. After offering me a free breakfast (?????) and saying "sorry" I left the front desk. I was venting to another customer soon after about how we both didn't know what to do, and a bellman overheard us. Thank God for this ma