Hilton St. Louis at The Ballpark

Took in the Baseball game between Chicago Cubs St Louis Cardinals. Great game and hotel location was oerfect.

Checkin was crazy. It was super busy due to the concert in town, so we checked in about 30 min early (3:30) but a room wasn’t ready. We were told we’d receive a text when it was. So we waited in the lobby. At around 5 pm, (the concert started at 6!), my husband went to ask and yeah, it was ready, and he was given the key. So…a bit frustrating. Idk how the property can expedite this process because the line to check in was almost out the hotel doors. For the price we paid for one night, it should be better. Online checkin or something. Room was ok. Nothing worth what we paid, but nice. View overlooked the stadium, so that was cool.

Asked for soap and tissue, they never brought up. Toliet leaked and shower wasn't working correctly. Ruined a pair of shoes on bathroom floor. Room was hot with temperatures in the high 90s. Air was set and you couldn't adjust.

Was a wonderful stay for our anniversary. We had a great view. The location was the best.

I’ve got to be honest…I was hoping and expecting a hotel that was amazing for the price I paid. Our first room (fifth floor) was very dirty, dusty and the toilet was not clean and did not flush away. The view was of the car park. We requested to be moved and we were put on the 11th floor. The room was again very dusty - almost as if no one had stayed there for some time. Perhaps it was the very old air con unit which was massive. The view was better and at least the toilet flushed properly. The room overall was quite small and very dated. It was probably great in its time…in the 1980’s. The pool was in the other tower - and there was no changing space so if you had wanted a swim you had to walk across the massive reception area and walk over half a mile to get back to the room. The staff were not at all friendly or welcoming…I was on a road trip with my son travelling the Route 66. They seemed uninterested and utterly absorbed by their own conversations. The redeeming feature of the hotel was the 360 bar on the top of one of the towers - amazing views and good food…while pricey was great quality and service was impeccable. Overall I would recommend staying elsewhere and going to the 360 bar/restaurant for food and drink.

As someone who genuinely wants to support the hospitality industry, I’ve made an effort to leave honest reviews—especially as prices continue to rise while service often falls short. Unfortunately, my experience at this hotel was mixed. The hotel is in a great downtown location—convenient to the ballpark, the Arch, and other local attractions. That said, parking at the hotel is hectic and disorganized, which took away from the convenience of the location. First, the line for the elevators was unreasonably long. I’m not sure what’s causing the delay, but it’s something management seriously needs to address. Second, the valet pickup process was incredibly frustrating. After paying $50 for valet service, the first comment I received was, “Make sure you tip,” which felt more like a demand than a request. When I called down for my car, I was told I had to come down in person because only one valet was on duty. If I’m paying for convenience, I expect that convenience—not to be told to come get my car myself. That said, the valet staff during drop-off were excellent—courteous, helpful, and efficient. The doormen were also a highlight: gracious and professional throughout. Unfortunately, the same can’t be said for the front desk over the phone, where I encountered condescending attitudes. In person, however, they were polite and professional. The rooms themselves felt a bit outdated and could use a refresh. On a positive note, the food and service at the bar were decent, and having a Starbucks on-site was a definite plus. The rooftop bar was especially delightful—the atmosphere was relaxing, and the recommended moscato truly hit the spot after a long day of work. Overall, there were some standout moments in service, but several operational and customer service issues made this stay less enjoyable than it could have been.