Hotel de La Poste

Quite atmospheric colonial building, with some rooms having river views, although renovations currently taking place did disturb me during the day (masonry work just a couple of doors away). Staff were relatively helpful, for instance with finding English speaking tour guides. Breakfast was OK, but a bit odd with miniscule strips of ham/cheese and a challenging tea/coffee machine ... somehow they didn't think it would be a good idea to put out a jug of milk for the tea/cereal ...

Fabulous location. Room AC was great. Best shower I’ve had at a hotel in Senegal. Bed and pillows were comfy. Room was clean and had all necessities. Bar staff could use more customer service training

The hotel was overbooked and the way the manager handled their overbooking problem was a disaster & unbelievable! We booked & paid 3 nights by VISA via ******* a day before. When we arrived, the receptionist said she couldn’t find our booking from a pale of booking papers & the hotel was full. She called the manager. During the phone call the manager told us we could only stay 1 night but had to check out the next day because it was full on the second night. The manager did not mention anything about refund for 2 nights/ solution/ apology. We were shocked. We said we could stay 1 night and look for another hotel the next day, but the hotel must refund 2 nights to us, as we had paid everything already. After the manager arrived in the hotel, she said we had to contact ******* for the 2 nights refund on our own without mentioning how or providing any proof so we could submit to *******. The manager even said it was OUR problem and ******* was OUR agent. I was shocked by her reply and attitude. I said ******* is the hotel’s business partner and the hotel must refund the cost of 2 nights on the spot! In the end, she erased the reservation of another guest on a piece of big paper which carried all the room numbers & guest names, and then she wrote my name by pen next to a room number on that booking paper. She ‘solved’ the overbooking problem by sacrificing another guest, which surprised us. Finally we checked in after struggling for more than 1-hour 15mins.