Résidence Pierre & Vacances Heliotel Marine

There is no working internet in the room I had to sit in the lobby to get a signal that worked which is not acceptable. The facility has lots of potential but it looks like it’s been neglected for some time. Location is excellent close to Nice but yet far enough to stay away from the traffic and noise. Could use more towels for guest.

If I could give this place a 0 star I would… it didn’t even feel like a hotel experience, more like a run down hostel. We walk in and there isn’t even a bed, rather a bunk bed and old raggedy pull out couch. The absolute worst part was we saw 2 cockroaches in our room in the middle of the night our second night there!! Of course no one was working the concierge so we couldn’t request help, and in the morning still no one present at the hours they said they’d be. My boyfriend and I both had to climb up to top bunch and avoid the bugs. WiFi was incredibly spotty and didn’t work for majority of time. No one ever came to provide towels. We were told “one roll of toilet paper was a GIFT..and we had to go to supermarket to buy more of our own.” Oh and the cherry on top was “hotel” requesting we clean our room, specifically wash any dishes we used and empty our trash bin to avoid cleaning fee. It’s laughable that they have a cleaning fee with the dirty conditions we found ourselves in.

It’s a perfect little hub for accessing the area. Bus within 8 minutes. Train within 15.

The staff at Heliotel are the best: helpful, informative, professional, brand loyal and discreet. Check in was seamless and staff dealt with a few room issues well and fairly. Customer service must be their goal which is superb. From the cleaning staff to the front desk, the staff are superb. Over a decade of coming here for often long periods, the staff and service at Heliotel make my decision to return easy. The apartment in November was warm. My Internet went down but within an hour was fixed by a competent wifi guy.. will return. Cons: older apt hotels need constant upgrading which Heliotel is doing