The Monterey Hotel, Sure Hotel Collection by Best Western
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Saint Helier
The Monterey Hotel, Sure Hotel Collection by Best Western
St Saviour's Rd, JE2, Saint Helier, Jersey, JE2 7LA, United Kingdom
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We Price Match
Highlights
Sparkling clean
Excellent service
Free parking
Ideal location
Delicious breakfastShow More
Amenities
Outdoor swimming pool
Gym
ParkingFree
24-hour front desk
Luggage storage
Restaurant
Taxi booking service
Bicycle rental
All Amenities
Property Description
A relaxing island getaway with indoor and outdoor pools.
Within easy reach of St Helier town centre, The Monterey Hotel, Sure Hotel Collection by Best Western is a fantastic base for exploring picturesque Jersey.
A visit to the world-famous Jersey Zoo gets you up close to some incredible creatures, from gorillas and tamarin monkeys to poison dart frogs. A wander round the idyllic Gorey Harbour may be more your scene, or perhaps you fancy a day basking on the beautiful beach at St Brelades Bay. Whatever your activity of choice, youre never too far away on Jersey.
This family-run hotel is known for its warm hospitality and has some fantastic facilities that you can enjoy at your leisure, including two swimming pools, a steam room, mini gym and sun terrace for topping up your vitamin D levels.
Free Wi-Fi is available throughout the hotel and all our 73 rooms come with Freeview TV, tea and coffee-making facilities and a hairdryer. Family and superior rooms are available for those who want to spread out a bit more.
We have a large, stylish bar and restaurant area where you can sit back and enjoy a tipple or two, as well as a range of tasty snacks and main meals.
Getting around the island is easy if you want to explore as theres a bus stop just outside the hotel. If youd rather walk, a 15-minute stroll through the landscaped Millennium Park takes you to the buzzing town center, with its plentiful supply of shops, bars and restaurants.
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8.6/10
Very GoodCleanliness8.6
Amenities8.6
Location8.6
Service8.6
All 56 Reviews
Surroundings
Airport: Jersey Airport
(9.3 km)
Landmarks: Springfield Stadium
(280m)
Landmarks: Jersey Bulls FC
(280m)
Landmarks: Masonic Temple
(300m)
Landmarks: Millenium Park
(380m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
10
Superior Room
Has window
Non-smoking
Private bathroom
Refrigerator
TV
Tea bags
Check Availability
6
Superior Twin Room
2 Single bed
Has window
Non-smoking
Private bathroom
Refrigerator
TV
Tea bags
Check Availability
5
Superior Family Room
1 Double bed and 1 Single bed
Has window
Non-smoking
Private bathroom
Bathtub
Tea bags
Private toilet
Check Availability
5
Standard Room with Double Bed-Non-Smoking
1 Double bed
Non-smoking
Private bathroom
TV
Tea bags
Towels
Check Availability
6
Standard Single Room
1 Single bed
Has window
Non-smoking
Private bathroom
TV
Tea bags
Towels
Check Availability
6
1 Double Bed, Non-Smoking, Standard Room, Convertible Into Two Twin Beds
Non-smoking
Private bathroom
Daily housekeeping
Desk
Coffee maker/teapot
Check Availability
8
Superior Double Room
1 Double bed
Has window
Non-smoking
Private bathroom
Refrigerator
TV
Tea bags
Check Availability
Hide Room Types
Guest Reviews
8.6/10
Very Good
56 reviews
Verified Reviews- Cleanliness8.6
- Amenities8.6
- Location8.6
- Service8.6
Average for similar properties in Saint Helier
AI Summary
The hotel provides comfortable, clean rooms and exceptional staff. Guests appreciate the diverse, delicious breakfast buffet. Its excellent location offers convenience and access to various amenities.
Guest User
April 24, 2025
Stayed here in April with Newmarket holidays. It is a little bit out of town but there is a town link bus which goes in a loop No 20 and stops outside. I was confused by the distance due to roadworks but on Sunday when there were no buses I realised it was only 20 mins walk and relatively flat. Rooms were clean with lots of towels and a good shower. Breakfast was buffet and more than adequate. No complaints at all but the evening meal could have more simple choices, I do not want 2 or 3 courses. Only other option was sandwich and chips in the bar. Staff were lovely, would recommend.
Guest User
March 15, 2025
We booked this hotel for a short break to celebrate our wedding anniversary, it was our first trip to Jersey. There was nothing we could find fault with at the hotel, the staff were attendant without being obtrusive, the food was really good and they dealt with my gluten fre diet without problems. The 2 girls that we dealt with at reception, Faith and Katerina couldn't have been more helpful and Paul the young man that served us most evenings was lovely. We almost got an extra night here as we were caught up in a security scare at the hospital and our flight was delayed for 4 hours, whilst we were keen to get home neither of us would have minded the additional night. We will be back!
Gerald
October 18, 2024
Great staff - not so comfy
The staff were all super friendly. Rooms and environs always clean. Surprises included the rock hard bed, the single ply toilet paper, and lighting in the room that was very dim - even with a lighted keyboard it was difficult to work.
Barbara
September 15, 2024
Great hotel, staff very pleasant and helpful throughout. Room good size, large comfortable bed, bathroom with shower and bath. Ample toiletries supplied. Hospitality tray, which was replenished daily.
Very good breakfast, with wide choice. Free parking on site. Good wi-fi.
There I are two pools and spa, but unfortunately we didn’t have time to go in either.
Hotel is about 20 minutes walk from St Helier where there are plenty of shops and restaurants. Buses also stop nearby.
Only a couple of small gripes. Room next to us had TV on loud, walls are not very soundproof. Also weather had turned cold even though it was early September and there was no heating in the rooms. Otherwise great stay and would recommend.
Kim
July 11, 2022
Avoid....no air-conditioning!!!!!
Avoid during summer. NO AIR-CONDITIONING!!!!!!! Most uncomfortable night's sleep I have ever had. Even after changing rooms and being given a fan, sweated all through the night.
Hotel was very expensive, so the least I would have expected was air-conditioning and a comfortable night's sleep.
Staff in the morning were not interested at all and didn't even ask if we'd enjoyed our stay!!! I said to the lady on reception, in case she was interested, that we had had a very uncomfortable night's sleep. She told me to do a review on Trip Advisor!! I told her I definitely would!!!
Over-priced meal in restaurant. Prawn cocktail tasted tainted of something (smoked salmon?) - it was simply awful!! Breaded chicken tough and almost inedible - I left half of it!!
I am former airline crew who has stayed in hotels all over the world. This was the worst experience of a hotel stay.
Very disappointed.
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Peter
April 9, 2023
Good for a 3 star
Some modern facilities a bit lacking - no plugs near the bed. TV too small for a very large room.
Restaurant staff very attentive and lovely. Every body very pleasant and we would stay again.
Debra
May 28, 2024
Would definitely stay again
My travel to get here was fraught with issues. From the moment I walked in the door to the time I left, everything about the stay here was a treat. Excellent customer service, comfortable room, nice bar and restaurant.
Nathalie
February 18, 2023
Excellent !
Accueil très courtois, bel établissement. Ambiance feutrée, so British. Excellent petit déjeuner. Dîner copieux et à l’excellent rapport qualité-prix, service chaleureux et aux petits soins. Piscine intérieure très agréable.
Seul bémol : le manque d’insonorisation de notre chambre.
Nous retenons l’adresse pour un prochain séjour à Jersey !
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Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Gym
Parking
Free
24-hour front desk
Luggage storage
Restaurant
Taxi booking service
Bicycle rental
Multi-function room
Wi-Fi in public areas
Free
Outdoor swimming pool
Gym
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Parking
Free
Transportation
Taxi booking service
Bicycle rental
Front Desk Services
Safe at front desk
Luggage storage
24-hour front desk
Languages Spoken
English
Food & Drink
Halal meals provided
Off-site
Health & Wellness
Gym
Public Areas
Elevator
No smoking in public areas
Cleaning Services
Dry cleaning
Additional charge
Ironing service
Facilities for Children
Children's meals available
Business Services
Fax/copying service
Additional charge
Multi-function room
Accessibility
Stair-free main entrance
Safety & Security
First aid room
First aid kit
Fire extinguisher
Smoke detector
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 11:00
Front desk hours: 24/7
The property will provide check-in details after booking
Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeContinental, Full English/Irish, Gluten-free, Vegetarian
StyleBuffet
| Age | Fee |
|---|---|
Children 17 years old and under | £9.50 (approx. PHP 712.26) per person |
Adult | Buffet:£17.00 (approx. PHP 1,274.56) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
Property Description
- Renovated: 2022
- Number of Rooms: 73
A relaxing island getaway with indoor and outdoor pools.
Within easy reach of St Helier town centre, The Monterey Hotel, Sure Hotel Collection by Best Western is a fantastic base for exploring picturesque Jersey.
A visit to the world-famous Jersey Zoo gets you up close to some incredible creatures, from gorillas and tamarin monkeys to poison dart frogs. A wander round the idyllic Gorey Harbour may be more your scene, or perhaps you fancy a day basking on the beautiful beach at St Brelades Bay. Whatever your activity of choice, youre never too far away on Jersey.
This family-run hotel is known for its warm hospitality and has some fantastic facilities that you can enjoy at your leisure, including two swimming pools, a steam room, mini gym and sun terrace for topping up your vitamin D levels.
Free Wi-Fi is available throughout the hotel and all our 73 rooms come with Freeview TV, tea and coffee-making facilities and a hairdryer. Family and superior rooms are available for those who want to spread out a bit more.
We have a large, stylish bar and restaurant area where you can sit back and enjoy a tipple or two, as well as a range of tasty snacks and main meals.
Getting around the island is easy if you want to explore as theres a bus stop just outside the hotel. If youd rather walk, a 15-minute stroll through the landscaped Millennium Park takes you to the buzzing town center, with its plentiful supply of shops, bars and restaurants.