The Monterey Hotel, Sure Hotel Collection by Best Western
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1 room, 2 adults, 0 children
All properties in Saint Helier
The Monterey Hotel, Sure Hotel Collection by Best Western
St Saviour's Rd, JE2, Saint Helier, Jersey, JE2 7LA, United Kingdom
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Highlights
Delicious breakfast
Excellent service
Sparkling clean
Ideal location
Lots to doShow more
Amenities
Outdoor swimming pool
Gym
ParkingFree
24-hour front desk
Luggage storage
Restaurant
Taxi booking service
Bicycle rental
All amenities
Property Description
A relaxing island getaway with indoor and outdoor pools.
Within easy reach of St Helier town centre, The Monterey Hotel, Sure Hotel Collection by Best Western is a fantastic base for exploring picturesque Jersey.
A visit to the world-famous Jersey Zoo gets you up close to some incredible creatures, from gorillas and tamarin monkeys to poison dart frogs. A wander round the idyllic Gorey Harbour may be more your scene, or perhaps you fancy a day basking on the beautiful beach at St Brelades Bay. Whatever your activity of choice, youre never too far away on Jersey.
This family-run hotel is known for its warm hospitality and has some fantastic facilities that you can enjoy at your leisure, including two swimming pools, a steam room, mini gym and sun terrace for topping up your vitamin D levels.
Free Wi-Fi is available throughout the hotel and all our 73 rooms come with Freeview TV, tea and coffee-making facilities and a hairdryer. Family and superior rooms are available for those who want to spread out a bit more.
We have a large, stylish bar and restaurant area where you can sit back and enjoy a tipple or two, as well as a range of tasty snacks and main meals.
Getting around the island is easy if you want to explore as theres a bus stop just outside the hotel. If youd rather walk, a 15-minute stroll through the landscaped Millennium Park takes you to the buzzing town center, with its plentiful supply of shops, bars and restaurants.
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8.6/10
Cleanliness8.7
Amenities8.6
Location8.7
Service8.6
All 51 reviews
Surroundings
Airport: Jersey Airport
(9.3 km)
Landmarks: Saint Mary & Saint Peter Catholic Church, Saint Helier, Jersey
(190m)
Landmarks: Springfield Stadium
(310m)
Landmarks: Millenium Park
(390m)
Landmarks: Lighthouse Church Hautlieu
(480m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
5
Superior Room
Has window
Non-smoking
Private bathroom
Bathtub
Tea bags
Private toilet
Check Availability
5
Superior Twin Room
2 Single bed
Has window
Non-smoking
Private bathroom
Refrigerator
TV
Tea bags
Check Availability
4
Superior Family Room
1 Double bed and 1 Single bed
Has window
Non-smoking
Private bathroom
Bathtub
Tea bags
Private toilet
Check Availability
4
Standard Room with Double Bed-Non-Smoking
1 Double bed
Non-smoking
Private bathroom
TV
Tea bags
Towels
Check Availability
5
Standard Single Room
1 Single bed
Has window
Non-smoking
Private bathroom
TV
Tea bags
Towels
Check Availability
3
1 Double Bed, Non-Smoking, Standard Room, Convertible Into Two Twin Beds
Non-smoking
Private bathroom
Daily housekeeping
Desk
Coffee maker/teapot
Check Availability
6
Superior Double Room
1 Double bed
Has window
Non-smoking
Private bathroom
Refrigerator
TV
Tea bags
Check Availability
Hide Room Types
Guest Reviews
8.6/10
Very Good
51 reviews
Verified Reviews- Cleanliness8.7
- Amenities8.6
- Location8.7
- Service8.6
Average for similar properties in Saint Helier
AI Summary
The hotel provides comfortable, clean rooms and exceptional staff. Guests appreciate the diverse, delicious breakfast buffet. Its excellent location offers convenience and access to various amenities.
DaveD
July 21, 2025
It was okay. Sauna did not work throughout the whole stay, second day jazzucci stopped working. Outdoor pool was filthy. Our room was missing bathrobes & slippers.
Guest User
August 29, 2025
Really enjoyed our stay at the Monterey hotel really nice staff extremely helpful very clean rooms although slightly dated but slept very well. Excellent buffet breakfast, restaurant/bar food very nice the only let down was the Sunday roast very small portion size and lack of vegetables.
Guest User
August 26, 2025
The Monteroy is a well-run hotel - generous sized bedrooms, excellent quality food and staff that go out of their way to help. The two pools are lovely, the jacuzzi excellent. Town is easily accessible by foot or public transport and the car park is a reasonable size if you’ve hired a car/brought your car over the ferry.
Guest User
August 26, 2025
Five days to experience Jersey in St Helier and it was good. The hotel was by a bus stop so everywhere was accessible. Lots to see and do. Hotel staff were so helpful and friendly nothing was too much trouble. The food was excellent either way varied menu. The rooms were clean with plenty of storage. Would go again.
Guest User
August 23, 2025
Location great, if you are able to walk, only 20 min walk into town. All staff great, esp dining room and bar, reception very helpful also. Food excellent very good choices and plentiful , service superb. Bedroom very comfortable, we were on ground floor( only traffic noise)Bus service outside entrance, to town and zoo( great day out , and good eateries) All in all a super place to stay, would give it 5 stars. Only 1 picky thing, bedroom furniture could be updated, but very minor point.Would certainly visit again.
Guest User
August 18, 2025
The staff are certainly friendly and the hotel is conveniently located (less than 10 minutes from Central Market). But we regret that our nights were not very restful due to inexplicably high heat during the nights and, above all, fallible sound insulation making us enjoy every footstep from the room above; at all hours of the day 😡
Guest User
August 17, 2025
Stayed here for a week in August 2025. All the staff were friendly & helpful, the hotel was clean & the food was good. However I probably wouldn't stay there again. It's about a 20 mins walk into St Helier but you need to remember after a busy day out that it's uphill on the way back but you can get a bus. There is no Aircon in the rooms, no fridge & no safe (one at reception). Reception will give you a fan but there is only one spare single socket in the room so I couldn't have the fan on & charge my phone without unplugging the TV. The bathroom was very compact (Rm 307) & poor water pressure on the shower that is over a bath so you have to stand right next to the taps to use the shower. Someone else's bathroom fan squealed & echoed up the service riser, likewise a noisy tap in another room caused a hammering sound to echo up the riser & both of these woke me during the night on several occasions. I would have expected a guest or the cleaners to have reported these & maintenance to fix them but it happened all week. The corridor windows outside 307 are not double glazed, don't shut properly & don't block the sound from the traffic on the main road outside at night so keeps you awake sometimes. They have a bar but for the size of the hotel there are very few tables/seats to just sit & relax with a drink unless you're eating as well. The Jet2 advert says some evening entertainment but I'm unaware of any taking place.
Nicky F
August 14, 2025
We've just had a lovely few days at this hotel. We stayed in a family room which they accommodated to fit 5 of us and it was plenty big enough. The room was cleaned to a high standard and we had our hot drinks selection refreshed every day. It was great having the pools for the kids as they were a great form of entertainment for the times we were in the hotel. The breakfast was always tasty and plentiful with a good selection. I would say the best thing about this hotel which made it stand out for us though, were the staff. They were always so friendly and made us feel so welcome, especially with the children. My son was playing in a tennis tournament and they always made a point of wishing him luck in the morning and asking how he got on in the evening. For the amount of people they must see through their doors every day it was so lovely to not just feel like a number. Would definitely recommend staying here!
Services & Amenities
Most popular business facilities
Outdoor swimming pool
Gym
Parking
Free
24-hour front desk
Luggage storage
Restaurant
Taxi booking service
Bicycle rental
Multi-function room
Wi-Fi in public areas
Free
Outdoor swimming pool
Gym
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Parking
Free
Transportation
Taxi booking service
Bicycle rental
Business Services
Multi-function room
Fax/copying service
Additional charge
Front Desk Services
24-hour front desk
Safe at front desk
Luggage storage
Languages Spoken
English
Public Areas
No smoking in public areas
Elevator
Health & Wellness
Gym
Cleaning Services
Dry cleaning
Additional charge
Ironing service
Facilities for Children
Children's meals available
Accessibility
Stair-free main entrance
Safety & Security
First aid kit
Smoke detector
Fire extinguisher
Security personnel
First aid room
Property Policies
Check-in and Check-out Times
Check-in: 14:00–22:00
Check-out: Before 11:00
Front desk hours: 24/7
The property will provide check-in details after booking
Child policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Children 17 years old and under | £9.50 (approx. €10.92) per person |
Adult | Buffet:£17.00 (approx. €19.54) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service animals
Service animals are allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
Property Description
- Renovated: 2022
- Number of Rooms: 73
Phone:+44-1534873006
A relaxing island getaway with indoor and outdoor pools.
Within easy reach of St Helier town centre, The Monterey Hotel, Sure Hotel Collection by Best Western is a fantastic base for exploring picturesque Jersey.
A visit to the world-famous Jersey Zoo gets you up close to some incredible creatures, from gorillas and tamarin monkeys to poison dart frogs. A wander round the idyllic Gorey Harbour may be more your scene, or perhaps you fancy a day basking on the beautiful beach at St Brelades Bay. Whatever your activity of choice, youre never too far away on Jersey.
This family-run hotel is known for its warm hospitality and has some fantastic facilities that you can enjoy at your leisure, including two swimming pools, a steam room, mini gym and sun terrace for topping up your vitamin D levels.
Free Wi-Fi is available throughout the hotel and all our 73 rooms come with Freeview TV, tea and coffee-making facilities and a hairdryer. Family and superior rooms are available for those who want to spread out a bit more.
We have a large, stylish bar and restaurant area where you can sit back and enjoy a tipple or two, as well as a range of tasty snacks and main meals.
Getting around the island is easy if you want to explore as theres a bus stop just outside the hotel. If youd rather walk, a 15-minute stroll through the landscaped Millennium Park takes you to the buzzing town center, with its plentiful supply of shops, bars and restaurants.
Frequently Asked Questions
What is the cancellation policy for The Monterey Hotel, Sure Hotel Collection by Best Western?
The cancellation policy for The Monterey Hotel, Sure Hotel Collection by Best Western varies depending on the type of room and booking conditions.What is the cancellation policy for The Monterey Hotel, Sure Hotel Collection by Best Western?
What are the check-in and check-out times at The Monterey Hotel, Sure Hotel Collection by Best Western?
Standard check-in time at The Monterey Hotel, Sure Hotel Collection by Best Western is 14:00-22:00 and check-out time is 11:00.What are the check-in and check-out times at The Monterey Hotel, Sure Hotel Collection by Best Western?
Can I bring my pet inside the The Monterey Hotel, Sure Hotel Collection by Best Western?
As much as we love pets, unfortunately, we are unable to accommodate them in The Monterey Hotel, Sure Hotel Collection by Best Western.Can I bring my pet inside the The Monterey Hotel, Sure Hotel Collection by Best Western?
How far is the The Monterey Hotel, Sure Hotel Collection by Best Western from the closest airport?
The closest airport is Jersey Airport, and it is about 18 mins from hotel by car (9.3 km).How far is the The Monterey Hotel, Sure Hotel Collection by Best Western from the closest airport?
Is airport shuttle service offered by The Monterey Hotel, Sure Hotel Collection by Best Western ?
No, the The Monterey Hotel, Sure Hotel Collection by Best Western doesn't offer airport transfer services.Is airport shuttle service offered by The Monterey Hotel, Sure Hotel Collection by Best Western ?
About This Property
| Nearest Airport | Jersey Airport |
|---|---|
| Distance to Airport | 9.31KM |
| Average Price From | EUR202 |
| Hotel Star Rating | 3 |