The Club Hotel & Spa Jersey

Just returned from a week in this hotel. Firstly, the staff here are just fantastic. Always smiling, polite and helpful. We had the deluxe double room which was really spacious, loads of hanging space, good Aircon and a hugggggge king bed. We were overlooking the pool so was really quite (apart from when they put the fountain on between 8am and 5pm in the pool! Although didn't ruin anything). The breakfast was decent with some fantastic cooked options and a pretty good continental choice. Only thing for us was that you could see places where it just needs some attention, the bathroom had some water stains above the bath/shower combo and pool had plenty of missing tiles and floating dead insects and leaves in constantly. It was in a great position to walk into St Helier each day with the bus station at most 10 minute quiet walk away. We did eat in the Bohemia restaurant, one day in the Michelin starred part where the food was just fantastic and again, service was spot on. The bar menu we felt was slightly overpriced. Would definitely stay again

We spent 7 nights here. A very welcoming hotel with well trained and friendly staff. Public areas all beautifully furnished. We arrived very early before check in and Tim the Manager met us and ensured we had drinks, time to relax after our ferry trip and gave us a tour of the hotel facilties whilst waiting for our room to be readied. Staff will respond positively to any request. Our room 320 was very well furnished and the bathroom was good, if a little tired. We had a separate shower. It was very efficient but water only came from a nozzle high up and couldnt be lowered or the direction altered, so a real pain if you didn't also want a hair wash. Maid service in the room was good with lou roll, bottles etc replenished daily and the standard of cleaning was very excellent. However, bath robes and the mini bar were never replaced or replenished. An empty glass pot should clearly have held biscuits but was empty. The duvet had been washed, dried and never shaken so each square was filled with a matted ball of innards. It was very uncomfortable and Housekeeping really needs to sort it. The air con and n the room was so excellent. Pools were lovely, never got crowded and outdoors was a great place to relax. In fact the hotel throughout never seemed busy with guests. The indoor pool and spa was lovely. A very clean pool with a jacuzzi at one end. Beware! It runs on a 5min timer so if you turn it on there's no way to turn it off before then. Lockers have robes, towels and slippers in them and a key lock on each. The salt suana is lovely. BEWARE there is a very narrow and steep stairway down to the Spa area. We loved the feeling of space in the open areas of the hotel, the staff and the cleanliness. There are no views but neing right within St Helier makes it very easy to reach shops, restaurants, buses and attractions.. The hotel frontage is directly alongside a sharp bend and zebra crossing. Our room 320 was above this and was VERY noisy with the window open, and as Jersey seems to consist of motor bikes the noise of over-revving outside the hotel was painful at times. The music from the bar could also be heard with the window open. There is definitely an issue with the music. It was nothing recognisable or even with any sense of tune but had a pounding beat. We read a few reviews that stated waiters had said the owner liked it and so refused to let them turn it down. We did ask for it to be turned down one early evening and were ignored. The biggest disappointment was the terrace/bar food. On our first time, we were surprised to be presented with a dish we hadn't ordered. Sometimes a lot appears to be lost in translation with the bar waiters. We then reserved a table and were ignored for half an hour before being asked what we'd like to drink. Having ordered our food and being the only occupied table we waited 45 minutes for our food. When queried, it arrived within seconds and had clearly been forgotten on a hotplate. The fishcake w