The St. Regis Bermuda Resort

Stunning sea views with exclusive beaches and golf courses.

The negative reviews posted here are spot on. I had higher expectations for St Regis. Poorly maintained hotel with staff who are very average. Poor service and communication all around. I should have realized this when trying to book various things in advance of our arrival and had to follow up multiple times. Beach service is almost nonexistent. The gift shop is not staffed - have to get someone from the spa to unlock for you - and they are out of most things. No sunscreen, no men's rash guards, no advil. I did purchase and hat and guess what? No bags to carry my purchase out. Very poor selection to begin with. Spa -- actually had a nice massage but the amenities are sparse. One person working and she seemed stretched this. While walking down the corridor, closets were open and staff lounge / office was open -- unsightly in appearance. Our therapists didn't show up at the scheduled time of 10, so my husband had to go looking for them. A lot of things broken or damaged or missing in our suite. Toiletries are average at best. I noticed the restaurants on property had signs posted with grades or B. B? Why not A? Generally felt unclean. Flies everywhere and little gnats too. We couldn't eat or drink or the beach without being inundated. Chickens walking around pooing everywhere on walkways -- seemed very unsanitary as people walk barefoot! Disappointing given cost and reputation of brand. You have to taxi everywhere and it's 30-40+ each trip. Unlikely to return to this St. Regis or Bermuda.

Immaculate resort located in a stunning setting. Staff, food and beach/pool were all perfect. Good for families or adults only. 10 minutes from airport and minutes walk from St George. Enough to do there and day excursions opportunities are also plentiful. Highly recommend.

One of the Worst Hotel Experiences I’ve Had For a St. Regis, this property is shockingly bad. Our room’s bathtub had hairs in it, the entire hotel looked worn and dirty despite being only about four years old, and the lobby bathrooms were filthy. Management and front desk staff were dismissive, unhelpful, and failed to follow through on anything they said they would do. Communication was non-existent. Some restaurant staff were lovely, but that’s where the positives end. Locals even told us it’s known for poor service, and that guests are often moved to other hotels. Honestly, I’ve had far better stays at budget chains. Avoid until serious changes are made.

Hi! First of all i want to say that bermuda is one of our favorite spots anyway - close to home, direct flight, safe, beautiful beaches, amazing friendly people , great snorkling and diving! This hotel is great - very similar to other st regis properties we have stayed at , however there are a few stand outs! First , Nelson the bellman is incredible- friendly, helpful , sweet and just amazing at his job!!!!! Absolutely the best ambassador to the property ! I cannot say enough good things about him!!!! Second, the spa is small but the therapists especially Tess was amazing!!!!! Seriously one of the best massages we have had in the world! The spa manager (i cant remember her name) is great - friendly, accommodating and just sweet as pie!!!!! Bring snorkeling equipment- we frequently find octopus, eel and a huge variety of fish right near the dock and the fort!!! Really great hotel but the staff is what makes it spectacular! Dr B