The St. Regis Bermuda Resort

Paradise just a few hours from home! The resort was beautiful and a quick drive from the airport in a quiet area. We stayed in the residences which was perfect to give us space as we were traveling with our 6 month old. There was never an issue getting a beach or pool chair, and there are separate adult and family pools so those with children don’t feel that they are bothering other guests. It was great for our family but probably wouldn’t be as good for families with older children as there aren’t a lot of activities for kids. The food is excellent, but the hotel could use more variety- there is really only one restaurant- it changes its name at dinner but is physically the same space (there is also the lobby bar, which serves dinner). The food at the lobby bar was the best! The resort offers a shuttle to town where there are more restaurants. Tobacco bay is also a 5 minute walk, which is a nice way to spend an afternoon. Overall, excellent hotel for a quiet relaxing vacation.

Read the reviews before booking. The ones complaining about poor service are sadly 100% accurate. Staying currently here how and aside from the first day, the service by the concierge, housekeeping, and the pool/beach are unacceptable for this resort. It ruins the experience. The servers for the pool and beach are more interested in flirting with ladies by the bar than actually attending to the guests. The service with the exception of one day (Mijo was great) has been atrocious. They might as well put out a liquor cart and let guests make their own drinks. The washer in our residence would not drain and the water heater is leaking into the hallway. Maintenance was supposed to fix it a couple days ago but it still leaks everywhere. We had to put towels down to top the leaking into the hall. The housekeeping service comes when they want and sometimes not at all until you call. They don’t seem to have vacuumed in four days. These issues have been brought to the attention of the hotel manager and he or she has yet to address them. I have little hope it will be addressed. Maybe if they address it and change staff behavior during the remainder of the week my sentiments will change. The hotel has potential—great beach—but there are other very good options in Bermuda (Loren, Rosewood, and soon the reopened Fairmont. I would consider the other options rather than spend the money to stay at the St. Regis. These are issues one would expect during a soft opening of a hotel as opposed to one that has been open long enough to work out the kinks.

As frequent guests of St. Regis resorts, we were excited to try this property, but unfortunately, it fell short of expectations due to poor management. While the staff were warm and friendly, the resort was clearly understaffed, resulting in long wait times and inconsistent service. Check-in took over 30 minutes despite being seated with water, and no one followed up as promised. The beach is stunning and undoubtedly the highlight of the resort, but even lunch service took over an hour each day. We did a Spa treatment as the massage was excellent the facilities are underwhelming. The team works hard, but it’s evident they are stretched thin. For the high price point, you may find better service elsewhere—consider the Loren for beachfront relaxation or Rosewood for top-tier hospitality. Sadly, we won’t be returning.

Wonderful stay at St. Regis. Located far north, it's on a quiet and low traffic beach. It was a family trip with a 9 and 12 year old. Resident 2 bedroom was perfect. Slow service, but you're on a tropical island, so expect slow. Great food.