Premier Inn Carlisle (M6 Jct42)

Worth considering if staying at carlisle. Basic no frills service for the price is definitely well worth

Even though we booked our rooms about a month in advance, we were in the last 2 rooms on the ground floor. Room 41. Bathroom light fid not work towel rail extremely rusty. Wall by the bed covered in dust. Beefeater restaurant main meals very disappointing. We have stayed here several times, but this visit is the worst.

Good value for money and the accessible room was great parking for Disabled drivers was available just outside of Reception

We arrived to find a nice big parking area at the Premier Inn Junction 42. Checked in and made our way to our Premium Room. It's then when you realise that since you last used Premier Hotels things have changed. I'm sorry to say, they have changed but NOT for the better. The rooms are no longer serviced on a daily basis, they only give you a clean towel if you ask for one. The coffee maker leaked. There was only 1 easy chair (god knows where your other half sits). The staff informed me that the fire brigade would only let them have one chair. The shower height adjustment didn't work. Reported it and allegedly it was fixed, but it was still exactly the same when we came to use it. The coffee machine still leaked. What is the point of bothering to inform the staff about a defect, if nobody can be bothered to sort it. It's been a long time since l last stayed at a Premier Inn and I'm amazed at the decline in their standards. Next time l will go elsewhere.

I stayed for 4 nights for a work trip. The hotel was fab as always. I usually use PI as I know what I’m getting. The food was ok, first night my meal (steak and sauce, with chips) was all cold. Granted it was busy but some staff didn’t seem to be able to cope under the pressure. I got an apology from the young lady serving me as she took it away, hardly touched, but not even an offer of a drink! The next couple of nights faith was restored as the very lovely Freya was on duty. After a hard day at work, it was nice to be greeted with a smile. Overall it was a 4* stay for me. It would have been a 3* but Freya pulled it back! Management need to look after staff like her, and kick the backside of the ones that don’t give a toss, or understand customer service. Thanks Freya, hope to see you again soon.

Rang up trying to make a booking for 5th to 7th November, because online booking does not allow a booking to be made using a Hotel Gift Card. Telephone Rang and rang then get a message saying go on line o phone back. Very poor service!