Hotels near Preservation Partners of Fox Valley, Saint Charles

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We had a less than optimal experience this weekend with our stay.  The room was very dirty.  The walls and carpet were stained.  There were cigarette burns in the carpet.  There was a giant stain on our blanket.  I asked for a replacement and never received it.  There were liquids dripping down the wall.  There were candy wrappers on the floor when we arrived, and there was a clump of hair in the bathroom.  I discussed with a female attendant, but I was told no other room was available in the same category.  I asked for a refund.  The employee said that she would inform the manager, and ”that will not be a problem.”  I never heard back from the manager nor did I get a refund.  There were children screaming and running up and down the halls at all hours.  I called to complain, but nothing was fixed as it continued for several more hours.  I asked for towels two times with no response.  I finally had to go to the front desk and then got 2 towels as ”that is all they had available.”  The conditioner was empty in the shower.  We asked for a few little bottles.  2 of the 4 were half used.  I was also shocked and very upset that a child was able to go to the front desk and request a key for my room.  The key was given to a child who was not a part of my group nor invited into my room.  The child was given a key no questions asked and came into my room twice before I figured out that the front desk issued them a key.  

Stay here on business every few years. Cleaning staff seem to do a better job here than some other similar hotels. Facilities are good. It should be noted, when I have stayed over the weekend here, there have been large parties of families with young children. I don’t really mind them running around after each other, but it can put the staff under pressure.

We absolutely loved our stay here for our wedding. The staff was incredibly friendly and Summer was wonderful to work with from start to finish - she was so helpful with organizing our hotel bags, programs, and shuttles! The front desk staff was always smiling and ready to help at any moment. The hotel lobby is beautiful and perfect for large groups or even small groups for gathering in the morning or at night. Could not recommend this hotel enough! Thank you, Summer and team!

The overall hardware and software environment is very good, breakfast can also be enough seats, may line up. Location 10 km drive to Outlet, very close to the city of Nebowell about 4 km. There are a lot of food and shopping there.

I stayed here for 2 nights in June 2024 for a concert that was in Chicago. My room was fine. You can tell it was dated and old. There was a lot of dust and a lot of stains on the carpet/wall. I did check for bedbugs (I do this at every hotel) and there were none. The room had a king sized bed, a chair in the corner, a desk, and a dresser that had a very large tv on it. The bed itself was comfortable. I brought my own pillow so I can’t say anything about the pillows. The desk chair was also comfortable enough as I did work from the desk. The bathroom you could tell had been updated. It had a standup shower which was fine with me. It got GREAT hot water, the water pressure was just ok. The vent in the shower didn’t look it had been cleaned…in a very long time. There was also a spider hanging out in one of the corners of the shower. And omg the sound of the toilet when you flushed it. I’m surprised I couldn’t hear my neighbors. It was SO LOUD. If you stay with someone and you have to go to the bathroom in the middle of the night, you’ll definitely wake up the person you’re with. The internet was ok. I had some sluggishness when I worked and didn’t have full bars on my phone. My last day there the internet was out entirely. Nothing would connect. That was a bit frustrating, but as I was checking out at noon, I wasn’t going to complain. The front desk workers and the house keepers were extremely kind. I didn’t have a blow dryer and I called down to the desk to get one. I did wait an hour and had to go to the desk, but the front desk worker was very apologetic and the housekeeping team brought one right away after that. Would I stay here again? Not sure. For the amount of money I paid, I expected it to be a bit nicer. If they would do some basic updating, I think it would go a long way!