Le Nessay

Service impeccable!

I’ve been going to the Nessay for the past 15 years. New mgmt team since last year. It’s been transformed to an oasis of sadness… the aperitif (albeit always with a great view) it’s flat as a pancake (no-taste beer, flat cocktails, basic food), disastrous lunch (anonymous entrées followed by over-cooked ravioli with cold seafood seasoned with an acid vinegrette). Help!!!

This is our third year staying at le Nessay. It’s a beautiful place. The location is gorgeous in St Briac. After very long drive from the UK on arrival late Monday afternoon for a 3 night stay we were told 1- the restaurant is closed today AND on Tuesday evening and is fully booked on Wednesday. 2- we’ve run out of most of our bar food due to an event the day before. 3- please pay your balance. What a welcome :( . We were annoyed and depressed by this. To be fair guests are encouraged to book the restaurant in advance - and a table was offered at the last minute on Tuesday night - however it’s not ideal for a really expensive hotel not to run a restaurant service on two week days. To mismanage the catering as to have all but two snack items off the alternative bar menu for hotel guests is poor. Please note our rooms cost over £600 euros each night. On a positive the staff are all extremely pleasant, attentive and friendly. We really appreciated this. The hotel and rooms are spotlessly clean. But these are the basics. Breakfast was a big surprise. It was so minimal - as a previous review has mentioned - as to be austere. You’d expect that at a budget stopover but not in a luxury hotel. I wanted someone to ask what tea or coffee I’d like and bring it to me. No luck - guests must make their own from a machine. It wasn’t like this last year, and feels like agressive cost cutting to the point of being a poor experience. I removed three mouldy plums from the fruit bowl, and one decaying peach. Surely someone could check the fruit at least ? Finally the bar, it’s a real feature of the hotel with its wonderful terrace and views across the sea. Again the staff are great and the cocktails are delicious. We noticed a big screen on scaffolding at one end of the outside seating area. Unbelievably the hotel planned a movie night on our last evening. I was looking forward to a peaceful night listening to the sea but as our rooms were a few meters away from the giant screen we had to listen to an Astérix the Gaul cartoon amplified until 11pm. Not to mention the bright light of the screen shining into our room. I complained at the time and by email but as yet no response from management. We won’t be back next year.