Buccleuch Arms

Food is very good, well cooked local produce . ....... However, the accommodation leaves a lot to be desired. The rooms are filthy, carpets, skirting and windows are just plain dirty. Wouldn't stay again!! Spoke to owner on checkout, he didn't seem interested 😒

Food was excellent, staff very friendly and welcoming. Room was as requested. Lovely part of the UK.

I stayed here many years ago on business but the trip this week was while travelling with my Wife, the Hotel has really went downhill since then. The Staff are very scarce, had to track down a staff member to check in and again to check out the following morning. On the evening we stayed, the Hotel car park was fully occupied by locals using the adjoining playing fields in the evening between 6pm and 8pm so good luck trying to get parked. The Hotel feels more geared up for pleasing the locals than welcoming visitors. The meal was over priced and average, not enough staff, they both seemed busy all the time. My Bruschetta starter was terrible, a bunch of whole Cherry tomatoes on dry toast, nothing else, none of the usual garnishes! Main meal was acceptable but average however had to chase staff member for condiments. After our meal about 9pm, heading back to our old, tired bedroom the Hotel foyer and staircase to the bedrooms was in darkness so we had to fumble about to find the light switch. Very disappointing experience, we won't be staying there again.

Stayed for 2 nights. Both of us infirm but no offer of help with luggage. Breakfasts were average. We had one dinner but it was not very good. Wouldn’t recommend the food. Only a skylight in our room so no view other than sky. 1 waitress was very cheery and helpful, the rest gave the impression that they were doing a job without much enthusiasm.

Very friendly with excellent service

Excellent food Great quality locally sourced

Sadly the room was very dated with stains on the upholstery and mould in the bathroom. I let the lady on reception know that the room didn't match the advertised rooms on their site and she said their 'dog friendly rooms' hadn't been uploaded onto the web site yet. After reading other June reviews I see that this is a recurring theme. The breakfast was good and the two other members of staff we met were lovely but the lady on reception was quite dismissive. For another £20 we will be going back to the Cross Keys at Ettrickbridge as their 'dog friendly' rooms are tastefully decorated and spotlessly clean. We won't be going back to the Buccleuch Arms, we were very disappointed.

The food here is really, really good at both dinner and breakfast. Have got a seriously good chef. Well worth going for that. Excellent scallops and delicious pie at dinner. Good kipper at breakfast. Tasty packed lunch. Good, welcoming service. Hotel side of the business is really poor - common parts dirty, room itself only just about passed as clean. Beaten up furniture out of the ark. Bathroom in a really bad state of repair. Lowest common denominator coffee in room - odd as the restaurant is so very good. Reception staff friendly and welcoming, but the front office is a mess and gives a poor but accurate impression of a low-grade establishment.

My friend and I stayed over night to celebrate her birthday . We were met at reception by a very efficient and friendly young man called Jamie.He welcomed us and was very friendly . The room was a disappointment - tired and very old fashioned furniture . It was clean mostly but hair stuck in the sink plug hole and hairs on the mattress protector let it down . Food was fabulous and we were made very welcome by a lady called Beth who was very friendly and served by Jamie who was really efficient and happy to chat . Breakfast was lovely with a really good selection of food. We were served by Beth who could not do enough for us and was very good at checking we had everything we needed The staff really make this hotel . They really are fabulous . Thankyou Jamie and Beth for looking after us so well .Superstars x