Hilton Garden Inn St. Augustine-Historic District

Shelia is the worse customer service representative! I called this morning to ask about my deposit, as I’m asking questions about my bill she sounds annoyed and right away says “what’s your email I’ll send you the receipt”. At that point I asked for her name again to make sure I had the right one. I told her you sound annoyed and rude because I’m asking questions, she said I’m not being rude have a good day and hung up on me!!!!! I called back to talk to a manager and guess what she won’t pick up the phone!!!!!! Keeps ringing and ringing with no answer! Tell me what kind of customer service is that!! Shelia you’re working in the wrong field!! You do not treat customers that way. If you’re having a bad day already at 8am you should’ve stayed home.

The hotel is quite nice. Staff is friendly and helpful. Room: We were on the 4th floor - hot water was barely lukewarm. Water smelled like sewer (taste was the same). Room set up was nice. Furniture was comfy. Nice variety on large TV. A/C was excellent. Had multiple failures in the restaurant. Ordered med-rare steak, received well done. Then, well done, Third try was rare (rare is ok for me, but others might not like it.) Pasta primavera was good. The next day, breakfast eggs ordered over-easy, come out over-hard. Second try was good. At dinner that evening, my wife had the Margarita Flatbread - that was good. I had the Mushroom Raviolis- good, except way too salty. Next morning, breakfast order (over-easy eggs for me, yogurt bowl for wife) came out great. Servers were very responsive and did all they could to accommodate, and with very positive attitudes. Real feel temps were above 110 outside, that is why we did so much in-house.

The carpet next to the bed was dirty the floor was dirty when I walked from bathroom to bed in bare feet my Feet were dirty ! This is unacceptable the bed was very hard And extremely uncomfortable I am Hilton honors member and was very disappointed in this property.

This was by far the nicest, cleanest Hilton hotel I think I’ve stayed in. The staff was very pleasant and accommodating. I love St. Augustine and this hotel just made the stay that much better.

Customer service was great. The only bad was shower/bathroom had a few hairs left behind missed by housekeeping. Otherwise, tidy and clean throughout building. Could walk to Downtown but is a bit if a hike in hot weather. Convenient to trolley.

CLEAN and FRIENDLY! Our room and the entire property was very clean! I was impressed upon departure when they were power washing the front entry too. The staff were extremely helpful and friendly. They are just one block away from the trolley main station and offer a discount to the trolley. Highly recommend.