La Quinta Inn & Suites by Wyndham St. Augustine

I chose it because of price. Out of the way, a little old and worn. But service was good my TV didn’t work but the guy on reception brought a replacement within minutes. Bed beer soft but sheets clean. Unexpectedly breakfast was included, plastic everything and choice limited but the coffee was great. Will I go back, I hope not, but if I did it wouldn’t be the worst place I’ve stayed

Conditions are very poor

The thing I liked most about this property was the lady at the front desk who checked us in at 1:00 AM on Saturday morning. She was among the friendliest and efficient hotel staff members I have encountered. Her attitude was so welcoming and created such a positive feeling. She also made everything so quick and easy that I was just standing there waiting for the next thing before we checked in, I felt so silly when I realized she just made it quick and easy and that there was nothing else to do. When we saw her the other nights, she was still as friendly and welcoming as before. I had stopped to tell her thank you and behind me was another guest trying to find a way to leave positive feedback about her as well. That really speaks volumes about how one person can create a positive tone for a business. I also found this hotel to be extremely clean. Definitely much more clean than you would find comparable level hotels (even cleaner than many upscale and resort hotels I’ve stayed at). The room was perfect, couldn’t have asked for anything better. Additionally, they also provide housekeeping service during the day! I haven’t seen that in years, so coming back later in the day to find the room restocked and cleaned was a big, welcomed surprise. You know at most hotels at this level, you have to fight just to get extra towels, so a full visit from housekeeping is not the norm. The price was also very reasonable considering the location, age, and upkeep of the property. This is one of my favorites for when I have to visit the area. It’s very conveniently located (for me) and close to most of the things you would want to do when staying in the area.

While staying at this hotel the bank card was Overcharged 2x-General Manager was so unprofessional. Screaming at guest in the middle of the lobby. She threatened my daughter & I in front of other guests. Staff entered my room while I was in there. General manager threatened me. There’s definitely a breakdown between management & staff. After my experience with the manager I understood why. She is hostile-talks over you-screams at you in this authoritive tone.

The hotel was ok but no bottled water the tub needs remodelling the ac needs servicing and the staff isnt fully trained on Flex pay. As much as hotels cost you should not have to pay for water. They also had a pending charge on my cc for the entire stay instead of a dollar just in case of damage i had to ask them to take it off they had no paperwork on me for my reservation i had to leave and come back half hiyr to an hour for ut to be fixed

Arrived late in the day and had to leave early in the morning. Fast registration and the room was clean and acceptable, nothing fancy. Bathroom was good with adequate supplies for the night. Breakfast was good with eggs and sausages available. Filled up my yeti mug and was on my way. No issues.