Spark by Hilton St. Augustine Historic District

There was no milk, cereal or fruit at the breakfast. However the location was great!

When we arrived we went to a table to check in. Was never greeted, lady just started typing on her computer. A few minutes later she then asked for my ID and Credit Card. Still at this point, she never said anything too me. Then hands me a piece of paper and says "Highlighted areas". I asked her what she wanted me to do and she again just said "Highlighted areas". I at politely asked her what she needed me to do in the highlight areas, she stated "I shouldn't have to tell you". I asked at this point why she was being so rude, she stated when we came in she said hello to us and we didn't respond. There were 3 of us that walked in, if she did say hello, none of us heard her. Regardless, if she did or not, this is not the way to treat a guest. This was probably one of the worst hotels I've stayed in. Not only were the employees (All) very unfriendly, but the room was not very clean. Charged us $15 for parking, which was not listed on my booking. Room was not very clean. Stayed in the King Suite, which had a fold out couch, but no extra sheets and pillow were provided and there was no chance I was going to go and ask for some after we were already treated. Restaurant was never opened the entire stay. When we checked out, I walked down and handed the, same lady as the night before, my keys letting her know we were checking out. She just handed me a printed receipt and never spoke to me or made eye contact with me. While at the hotel, we read all the reviews, I wish I would have read them prior to booking. For the price we paid, our stay should have been much better. I've stayed at Days Inn, for a lot less than what I paid for this hotel and had better service. . This was one of the first times we've used Trip.com and not sure if we will use it again.

There’s no WiFi here. I asked the 2 Jamaican ladies working in the front and they were no helpful at all. I explained I’m working and need WiFi in order to log in on my laptop and work and they just went in about their business. Super unprofessional and definitely will not be back here.

The room did not feel clean. Had an awful smell. Great location though.

For a Hilton brand hotel, it was surprisingly average. The breakfast was very limited, there was no coffee maker or microwave in our room, and the one person staffing the building didnt seem interested in answering and questions.

Best thing was location to trolly service. We were led to believe it was a new hotel. It was "new to the Hilton family" but an old property.