Hampton Inn by Hilton St. Augustine US1 North

Excellent facility. Close to downtown (Old Town) and activities. Take an Uber, don't bother trying to find a parking spot. $10 one way. Rooms super clean and stocked well with frig and microwave. Charging outlets ample. Staff super accommodating and helped me change my reservation after my aunt fell ill at the last minute. Was able to change dates from a Tuesday to a Sunday. Breakfast ample, very good coffee. Quiet atmosphere.

Nice hotel. Good location good full breakfast. Be advised they charge $15 for parking. Which is ridiculous. Just a way to nickel and dime you. Also try to get a room on the non highway side. It is very noisy from 5:00 AM on. Like clockwork you will be up at 5:00!

Cleanliness was wonderful. Surrounding area did not like.

Room was large and clean. Staff was friendly and always helpful. Breakfast was adequate. However, the bed was terrible. Needs replacing. Every move, you could hear the springs groaning. Never had that before.

The room was really dated. We had two small sofas (loveseats) in our room. They were so soiled. Definitely not sitting on them! We were also right on the road… actually thought the traffic was coming through our room.

I have stayed at many Hampton Inns, but my experience at the Hampton Inn & Suites St. Augustine, FL was by far the worst. I had already paid for my room in advance, expecting a smooth check-in process, yet when I arrived on time for check-in, my room was not ready. When I asked when it would be available, the manager refused to give me an answer and basically told me to just go away and wait for a notification. No apology, no estimate—just complete dismissal. When I requested another room, she rudely claimed they had none available, which I later found out was a blatant lie, as other guests were checking in with no issue. Her behavior was not just unprofessional but downright disrespectful and condescending, as if I was a nuisance for simply expecting the basic service I had already paid for. What makes this experience even worse is that this was our first time visiting St. Augustine, a place we were so excited to explore. Instead of a warm welcome, we were met with rudeness and dishonesty, which left a stain on what should have been a wonderful trip. First impressions matter, and unfortunately, this hotel made a terrible one. This kind of treatment is absolutely unacceptable, and it’s clear that management at this location has no regard for customer satisfaction. I will never stay here again, and I strongly urge others to avoid this hotel unless they want to be treated with the same disdain and dishonesty.