Hyatt House Sacramento/Midtown

Everything was outstanding. The valet took about 15 minutes to get my car. But they were polite and professional. Thank you.

Very welcoming staff! Nice selection of snacks, drinks and food at check in. Also large glass dispenser of water with lemon by the elevators is a nice touch. Absolutely beautiful property. Upgraded to an apartment (#518) with full kitchen, living room, separate bedroom with king bed, zero entry shower, nice shampoo, conditioner, body wash available. Breakfast is available in the morning. This is not your average hotel breakfast. It’s above and beyond. It did not serve gluten free items and there are nuts by the oatmeal so I didn’t eat much, but others were really excited about the selections! Options for parking include street meter parking, Valet or a garage off property. Uber and Lyft are very easy to grab. I would 100% stay here again!

It was my first time stating at Hyatt House Midtown. I had to wait in the lobby to check in, even though I was the only one checking in and no line. The manager on duty Tanisha was curt and not very accommodating. Up the elevator to my room and I was given the wrong room. I had upgraded and nobody at the front desk had any idea. Back down to the lobby so that I could prove to the staff via the email I received on my phone. Back up the elevator to the second room. This room had a blocked window with a view of the roof drain and the AC was not working. Back down the elevator to the lobby. I was given the key to the third room. This was also the wrong room type with 2 queens when i specified 1 king. The room was also sweltering hot and smelled disgusting. Back down the elevator yet again and was finally given the correct and fully functioning room. It took 4 times for the staff to get the room right, meanwhile I have my seven year old daughter in tow this whole time. When I went to voice my complaint to the staff the employee only stated "this was all your decision." No apology, nothing. Just a whole bunch of attitude. At this point I am appalled. When I asked the employee for his name all he did was point to his name tag and walk away. His was name was Cosmo and he refused to give me his last name. I tried to get the general managers contact information but the staff refused to give it to me. after some of my own time and research I was able to obtain the name and voicemail of the GM and I left him a message. I have yet to receive a call back

Its location is close to socialization areas. Rooms're clean and comfortable. Breakfast is rich and delicious. The team was helpful and friendly during our 3-day stay. There is an ATM inside the hotel. Jazz Alley right behind the hotel has fun places in the evening. To the south there are markets and places to eat.

Some of the most courteous and helpful staff I've ever encountered. All hiccups on the trip were addressed to the best of their ability and they were all so friendly.

We have been to more than 25 states in the past, but this is the worst hotel quality I have ever seen. 1. The shower door is defected. It will automatically open itself during the shower. No matter how careful I closed the door, its stops just couldn’t hold the door at all. The water all poured to dry area which became very messy. 2. When I was completely wet and in the middle of the showering. I then noticed the body wash was totally empty. I had to wipe my body up with wet hair and go to the lobby to ask for a new bottle of body wash, because the phone in my room didn’t work properly. 3. It is dirty in the microwave. There was some sauce on the dish from previous users. 4. The trash bin was broken, its pedal doesn’t work at all. 5. It was nice they provide a crib for us initially. When they brought up the crib, it is folded. It is not a big deal to let us install it ourselves. Even though it holiday inn did it for us. But the worst thing was after the installation, it was quite dirty with dust over it. I don’t know did they cleaned it after the previous users? 6. I complained my situation to front desk both at night and before I checked out. Both of them said they will escalate to their manger and give me compensation. However, I have not heard anything since I left. I lived in all kind hotels before, including 5 stars Suite and nameless hotel in a small village. I barely left feedback. But this is the worst experience I have ever had. The funniest thing is I spent more than 300 dollar for it and its name is Hyatt. Super 8 might be old but not as broken and dirty as this Hyatt house.