Hotel Etoile & Alpenperle Residences

I just had e terrible week with my whole family in hotel Etoile! They ruined our ski vacation! Coincidentally we stayed at the same week, from 28 December 2024 until 04 januari 2025, with the owners of the hotel and their extended family. The new owners are from Spain, Madrid and they were about 30-35 persons. We were a few families from north Europe, UK, Netherland, Germany. We booked our vacation inclusively breakfast without lunch or dinner possibilities, by that time it was OK for us. Once at the hotel we were confronted with: Firstly- old and outdated furniture in the small rooms, beds with matresses of 10-12cm thickness. Just terrible for your back and your well-being. We didn't experienced anywhere else in any hotel in our life time such a bed beds. Back-pain guaranteed!!! Secondly- the owners of the hotel with their extended families have arranged a cook and they were having extensive dinners every evening only for themselves! thus there was a kitchen. the entire staff of the hotel was serving and accommodating the first class guests. We, as the second class guests, that's how we really felt in this hotel, and even had sometimes difficulties having a breakfast included in our booking. They were loud, intrusive, arrogant...it seemed as they were in their private houses!!! They apparently felt at home in such a way that it is was from 8.00 - 9.30 in the morning almost impossible to take something from the breakfast buffet, blocking other guests free moving space. When they finally were done, almost all bread was finished. When asking for more bread, after they left literally nothing, we were said that the buffet almost was closing that they were not in the mood to bake any bread. I wish them this holiday, it's their hotel but why don't have it for you all without letting other guests coming that week???? Money was the reason! getting all rooms full, without any concern of us as guest of this hotel! Wat a pathetic people Thirdly- The staff is Italian and Spanish, The manager of the hotel is an Italian man with whom I had a conversation about all of the events. He was doing great and he was doing his best together with another Italian lady who served us and worked at the reception. The Spanish ladies who served us were rude and had no idea what hospitality experience means; they lacked basic knowledge and being kind to your guests. Thursday evening my wife had asked for a little bread with butter for our youngest children. She was really agitated and rude by saying to her that bread was finished. She could order something from their tappas card and eat at the room. She was very busy serving the "bosses" !!! Coincidentally at the same time another waiter had come out from the kitchen with basket full with freshly baked bread! She had no shame at all! After my wife was angry and said to them that we wil leave this hotel in the morning and that she felt unwelcome in this hotel, they brought to our rooms bread and butter. But for us already th

Had a wonderful long weekend stay at the Alpenlodge Etoile. The service was perfect and everything incredibly organized - from picking us up/dropping us off at the bus terminal, the ski lockers next to the slopes, all the detailed information needed for our stay, and much more. The owners and staff were all very friendly and made our stay extremely comfortable and went above and beyond with their help and small welcome/leaving gifts. We would definitely recommend to stay here when visiting Saas Fee and would love to come back!