Yelf's Hotel

ROOM 37- Absolutely Disgusting and Traumatizing Experience – Avoid at All Costs! If I could give zero stars, I would. Our stay at this hotel turned into an absolute nightmare. At 4:00 AM, I woke up in sheer panic when I felt something flickering inside my left ear. To my horror, it turned out to be a large bed bug that had crawled INTO MY EAR. I’m still dealing with discomfort and the psychological trauma of it. My partner and I immediately got up to inspect the room and were disgusted to find it heavily infested with bed bugs — on the pillows, in the bed, crawling on the carpet, even on the sofa. It was like something out of a horror film. We immediately reported this to reception and simply asked to be moved to another room for the remaining few hours of the night. They refused, saying nothing was available. We had no choice but to sleep in the reading room like refugees, exhausted, frightened, and angry. A staff member finally showed up at 7:00 AM, apologised, and processed a refund — but claimed they were unaware of the infestation. I find that impossible. The infestation was so obvious and extreme, there is NO WAY housekeeping or management hadn’t noticed it. This was neglect and irresponsibility of the highest order. We had an 8-month-old baby with us who was in that room for almost an hour as this was the only room available out of the other 2 we had booked. The thought of what could have happened is chilling. To top it all off, we had to throw away personal belongings because we didn’t want to risk bringing bed bugs back home. I deserve more than just a refund — I deserve compensation for the property I had to dispose of, the sleepless night, and the mental and physical distress we endured. This place is a health hazard. DO NOT BOOK HERE unless you want to risk your comfort, your safety, and your sanity.

Stayed for 3 days, we were in a room across from the hotel, the room had a kitchen and seating area, a bedroom, and a very spacious bathroom which we weren't expecting. The room was cleaned every day.. The hotel itself had a lovely sunny garden. The staff are really friendly and very accomodating. Location is great right in the middle of town but up a steep hill. Beach is a 15 min walk, bus and train station is 5 to 10 min walk. There is a sainsbury a couple of doors down if needed. Only negative is. In our building there is no lift, I am not sure if there is one in the main building. Its a steep walk back up from the beach if you are not spritly this could be a problem. We had no problem. Shopping, there are a few supermarkets and Boutiques which I love, a Peacocks and a Poundland, plus other holiday shops. Getting around, is easy, you have the train that goes to Lake, Sandown, Brading and Shanklin. The bus station where you will find buses that take you all over the island less than a 10 min walk away.

Clean, thorough, nice staff. Didn't spend much time at the hotel, just came to stay overnight with a packed itinerary. Nice amenities, (free biscuits, soaps, etc) didn't try the shower. Good for a brief stay.

Very nice hotel. Great location.

Good location in a convenient shopping area. The hotel is old and the shower 🚿 was not clean and only had a little water came out.

This is a dated and disappointing hotel to be polite Could start with the outdated furniture, but that's just eye candy The building is not being maintained, windows don't close properly, curtains hanging from the fittings. We had a large spacious room, don't think it's intentional, but we had a heated floor, probably more due to the plumbing system running under the room No air conditioning, so the sun is burning through the windows and there is no way to cool it I wouldn't book or return until it has had a facelift