StoneBridge Village Resort

We had booked a two night stay and arrived after hours. We went to the check in building and called the phone number listed for the after hours contact info only for them to tell us they had no reservation with our name. We’d booked a week prior to our arrival online and our credit card had already been charged. We spent over an hour on the phone with an after hours lady who was not local. She kept giving us a local phone number that went right back to her. She then kept trying to say there was a different property manager and we were at the wrong property; however, all the contact info on our reservation also went right back to her. We even double checked with the guard at the gate that we were in the right spot, he verified that we were. This lady claimed she had no info, repeatedly asked how to spell our name with each call, and stated she would escalate the issue, but we may not hear back from the property manager until the next morning. She also said, “you’re going to need to find a hotel.” We spent over two hours dealing with them, no response from the property manager. We contacted the site we booked through, they verified our reservation on their end and stated it was an issue cause by Stonebridge. We requested a full refund. Since it’s the busy season in Branson, we called over 50 hotels from Branson, ozark, and Springfield and couldn’t find anywhere to stay for the night so we had to drive home. Worst part was explaining to our kids why our entire trip was cancelled. Don’t waste your time or money with this place.

Very nice stay.

My husband and I stayed here for our honeymoon and my only regret is not staying longer! Very nice and affordable. Ladies at the front desk were very friendly and welcoming. I changed my last name after I had already booked, they were supposed to charge for name change but waived it for me. Definitely will be booking in the future!