Hampton Inn Ruston

I had the displeasure of staying here four nights for business last week. I always stay at Hampton Inns when I travel because it is a solid brand and I am also a minority owner in two Hampton Inn properties in Las Vegas. The first thing you will notice upon walking in is the "old" smell. Not horrible, but the smell lets you know this building has been there for quite some time. I noticed as soon as I got into my room that the tank for the toilet was leaking into the bowl, causing the tank to refill every couple of minutes. I reported it immediately and was assured it would be taken care of. The short version of this story is that after mentioning no fewer than 4 times during my stay, no one ever came to fix it. I had to sleep with the bathroom door closed to avoid the annoying sound every other minute. Then there was the issue of what appeared to be a homeless person helping themselves to breakfast on two separate mornings. Further, it appeared that a hotel employee knew this person who was clearly not a guest of the hotel. Unacceptable. Finally, there was a car in the parking lot which appeared to have been broken into (driver door open and window broken out) which stayed in the parking lot that way for well over 24 hours. Not exactly a great way to instill confidence in your guests that they are in a safe/secure area. I really do love the Hampton brand, but I will never stay here again. Hilton should investigate for franchise license worthiness.

I stayed at this property while on business in Ruston. The staff is great, and the rooms are clean for the most part. This hotel is in desperate need of a refresh. The rooms are dingy and smell dusty. The furniture needs major help as an odor radiates from the sofa. I wish that the owners of this hotel would take a look at the Hampton Inn in Natchitoches, LA, since it is an older hotel that has had a recent refresh. In addition, this hotel used to host a manager’s reception, but discontinued that several years ago. I wish they would bring that back.

I would not recommend staying at this location. It is in poor condition in much need of a make over. Things are in disrepair and not very clean in general. Our bed linen was clean but not much else. The cost we paid was outrageous for the quality of the hotel. Hilton should be ashamed to have its name associated with this facility. The individuals working the front desk were very friendly.

Excellent 10/10 Everything was excellent. The only problem was the closet door would not close so it was inconvenient to hold door down to walk to the bathroom. It appeared as if someone tried to repair it with some kind of commercial adhesive but did not do a good job. Otherwise it was an excellent stay.

Reserved a King room, arrived and were told that no king rooms were available until the next night. The hotel was not busy and there were few cars in the parking lot. The hotel itself was dirty, the state of the room was not clean or properly cared for. Water behind the toilet on the floor, dead bugs in the bathroom, what looked like mold or mildew on the walls, horrible. Would not have stayed if we had not been on the road all day and booked a non-refundable reservation.

We had a rough time getting to the hotel, (car issues) but when we got there the front desk person was nice, kind and helpful