Holiday Inn London - Kensington High St.

很舒服 價格也不貴 吃的也不錯

Because I misread the time difference, the landing time was actually on the 15th, and I booked the wrong check-in time from 14th to 17th. The cost on the 14th was also very expensive, no less than the weekend. I told Ctrip a week in advance that I was willing to negotiate to postpone the check-in by one day, or extend the stay by one day from 15th to 19th (make up for the price difference of one day) (I repeatedly explained that I had caught a cold abroad and I should deal with it as soon as possible before flying to the UK) Ctrip told me again and again, but the hotel insisted and refused to change it. If I changed it to 15th to 18th, I would make up the price difference of 2000+, and if I changed it to 15th to 19th, I would make up the price difference of 3000+. Is this putting the IQ of consumers on the ground? Finally, after communication, Ctrip said that their company would refund me 500, and finally 700 (the hotel will not refund 😉 Do you believe it?) Taking the customer’s money and calling it compensation! ? The funniest thing is, they told me again and again that the room was reserved for the whole night and I could check in before 15:00, so I thought it was okay, I was supposed to go eat first so I could check in first, but when I arrived at the hotel in the morning, they told me that I could only check in in the afternoon, I sent the reservation to the front desk, and explained many times that it would start from the 14th for 3 nights, and it was already the morning of the 15th, but they ignored me and gave me several cold faces, the front desk told me personally that it was 2 nights, Ctrip solved it for a long time, and still argued that it was a misunderstanding! (At this time, I had a severe cold and went to buy medicine) After a long struggle, I was allowed to check in, the room was small and dark, in the gap on the first floor, it can be said to be rubbish and there are safety hazards, the left and right sliding door was shaking back and forth, and they said they wanted to negotiate a replacement, I really didn't want to bother at the time and refused. Ctrip inexplicably said to compensate me 360, I was very puzzled, things turned out like this, shouldn't you pay me 1500 for the room fee for this day? You still call it compensation? This is called using my money to do things, not enough to achieve anything but more than to cause trouble!!! In terms of this ability, method and humanity in handling things, it's simply 0 points