Lake Kivu Serena Hotel
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Rubavu
Lake Kivu Serena Hotel
No.1 of 4-star Select Hotels in Western
Gisenyi Town, Rubavu, Western, Rwanda
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When you stay at Lake Kivu Serena Hotel in Gisenyi, you'll be on the beach, within a 5-minute drive of Gisenyi Beach and Rwanda Tourism University College. This beach hotel is 1.5 mi (2.4 km) from Université Libre de Kigali and 4 mi (6.4 km) from Nyamyumba Hot Springs.Show More
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4.2/5Very Good·Cleanliness: 4.2
All 24 Reviews
Amenities
Outdoor swimming poolPrivate beach areaHikingSpaMassage roomGymPrivate ParkingFreeAirport pick-up serviceAirport shuttle service24-hour front desk
All Amenities
Surroundings
Landmarks: Vision Jeunesse Nouvelle
(260m)
Landmarks: Centre Culturel de Gisenyi
(280m)
Landmarks: Congo Nile Trail
(280m)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
6
Suite
1 King bed
Has window
Free Wi-Fi
Air conditioning
Private bathroom
Refrigerator
Minibar
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6
Family Room
2 Queen bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Satellite channels
LCD TV
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6
Standard Double Room
1 Queen bed
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Electric blanket
Toothbrushes
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Guest Reviews(24)
4.2/5
Very Good
Verified Reviews- Cleanliness4.2
- Amenities4.2
- Location4.2
- Service4.2
Guest User
June 7, 2024
好！！！！！！！！！！
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Guest User
November 19, 2023
Although it is by the lake, it feels like being by the sea. It is very familiar and feels like a paradise. The room is not big, a bit old, but very clean and tidy. There is a small balcony. The breakfast is good, and there is a guy at the front desk who can speak Chinese.
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secalpgniog
July 26, 2024
This is a beautiful hotel. Our room was lovely and the staff was very kind. The restaurant was amazing. For dinner, we had a delicious fish stew that was one of our best meals ever, and the breakfast brunch was also fantastic. The hotel gift shop has exceptional baskets and is very reasonably priced.
RednotTan
July 2, 2024
Luxury hotel with large, green lakeshore grounds, a big pool and wide range of lovely buffet food. Very attentive and friendly staff in all parts of the hotel. There is a public beach next door, so you can break out of the tourist bubble and walk out to see who locals enjoy themselves. If you're white, just be prepared to be regarded as a curiosity - in a friendly way.
U3750JZandrewm
June 21, 2024
A wonderful experience, the friendliest and warmest hotel staff I have ever met. The property is clean, well-maintained and in a superb location. Chef Joyce provides some outstanding meals and management, service staff and all the other employees really go the extra mile to make you feel welcome.
Tim C
June 19, 2024
Excellent, well run hotel, situated in a beautiful location. Very clean, comfortable rooms, delicious food and an outstanding, friendly staff. Assistant Mgr, Laurent, and General Mgr., Jonathan, are both super competent and made our experience one that we’ll never forget. I highly recommend the Serena to anyone visiting Lake Kivu / Gisenyi.
fK8b0c6m
June 7, 2024
The property is an oasis of beauty in the middle of a village. The large property has lots of native trees and birds, and the pool and fitness centre are a boon with the heat and all the good food. The hotel overlooks a “swimmable” lake (although there is too much plastic and garbage floating around to want to venture in). The staff are very friendly and accommodating. When we arrived, we wanted to ensure we had a quiet room, and I guess knowing they were hosting 2 private functions that night, they upgraded us to a luxurious 2-room suite with private (large!) balcony. Unfortunately we could still hear the booming music from the functions until 10pm, followed by more distant but still booming music probably coming from the local village. The buffet breakfast was wonderful, and the a la carte menu has lots of good options, although service was a little slow. Lovely first-class hotel.
Hermes_NL
February 14, 2024
I would argue the Serena Lake Kivu is more than a four star hotel with great facilities, good food and excellent breakfast, outstanding service from friendly staff. Best feature of the hotel is the wonderful beach front location and impeccable pool area. Very enjoyable!
Mundo_2007
October 1, 2023
It’s a dated hotel. The restaurant service and food are great. It’s on Lake Kivu, so you can walk onto the public access of Lake Kivu. The wifi connection was OK. It’s good for a short stay. There isn’t a lot to do in Lake Kivu, we took a boat around the lake with a local arranged by our guide, but that’s about it.
Property Policies
Check-in and Check-out Times
Check-in: 14:00–23:30
Check-out: Before 11:00
Front desk hours: 24/7
Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
Breakfast
TypeAmerican, Asian, Continental, Full English/Irish, Gluten-free, Halal, Italian, Kosher, Vegan, Vegetarian
StyleBuffet
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Opened: 2016
- Number of Rooms: 44
When you stay at Lake Kivu Serena Hotel in Gisenyi, you'll be on the beach, within a 5-minute drive of Gisenyi Beach and Rwanda Tourism University College. This beach hotel is 1.5 mi (2.4 km) from Université Libre de Kigali and 4 mi (6.4 km) from Nyamyumba Hot Springs.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy British cuisine at The Lake Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the poolside bar.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 30 air-conditioned rooms featuring LCD televisions. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy British cuisine at The Lake Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the poolside bar.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 30 air-conditioned rooms featuring LCD televisions. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.
Services & Amenities
Most popular business facilities
Outdoor swimming pool
Private beach area
Hiking
SpaAdditional charge
Massage room
Gym
Private ParkingFree
Airport pick-up serviceAdditional charge
Airport shuttle serviceAdditional charge
24-hour front desk
Luggage storage
Bar
Tennis court
Restaurant
Cafe
Airport drop-off serviceAdditional charge
Conference room
Business center
Multi-function room
Kids' club
Childcare serviceAdditional charge
Wi-Fi in public areas
Outdoor swimming pool
Private beach area
Gym
Bar
Restaurant
Conference room
Restaurant
Restaurant
No additional info available
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