One Warwick Park Hotel

Great hotel as always. Service always good and the room is clean and tidy

The staff member who checked us in was friendly and professional . It went downhill from there. Our room was really cold as if the A/C had been permanently on. We tried to use the wall controls to adjust the temperature but nothing happened. We tried to turn on the heated towel rail to give the room a boost this wasn’t working either. We reported the issues to reception. Staff tried to adjust temp via ipad to no avail. We said we were going out to eat and were reassured the room would be up to temperature on our return. When we got back to our room later on the room was exactly the same, cold. We went down to reception and were told the manager would come and speak to us . A member of staff, not the manager, came up to say they had ‘reset’ the boiler and to give it half hour. Nothing could be done with the towel rail. Half hour later I rang down to say the room was still really cold, the guy on reception apologised but said nothing could be done until the next day when we were leaving anyway. The hotel had a wedding reception and there was noise until late, we asked to move rooms but the hotel was full so this wasn’t possible. On checkout I again mentioned the issues with our room - temperature, noise and also the cleanliness of the room, I showed a photo of the thick dust on the lamps and bedside tables. The pvc was also peeling badly on the headboard. The whole room looked very tired, different to the images on the website.. seemed like a room that wasn’t used much. When checking out I expressed our disappointment- for in excess of £150 without breakfast we hoped for better. We saw no manager throughout our stay and nobody made any attempt to make amends, I gave the hotel a chance to address the issues by emailing on our return home.. I received no reply to my email. Very disappointing stay and response from the hotel. I will not embarrass any body at the hotel by posting photos of the room but I suggest that future guests check the room they are allocated and if bothered by noise, check whether a wedding is planned for the time of your stay.

We treated ourselves to a one-night stay in the Junior Suite (second floor) and it was magnificent. Elegantly furnished, lovely layout, spotless, and most spacious. Add to the fact that there were all the mod cons (air conditioning, USB wall sockets, etc.) and complimentary minibar, we could not have asked for anything else. Although we stayed off-peak, we were still pleasantly surprised at how good value the room was. It‘s not just a 5/5. It‘s a 10/10.