Guest User
March 10, 2025
I stayed in this hotel for 13 nights in total this time. I booked 5 nights for the first time, and then booked 6 nights after it was full. I wanted to change the room at that time, but the waiter asked me to check out at 11 o'clock and come back after 3 o'clock in the afternoon. I could also check out without changing the room, so there was no cleaning! The most annoying thing is that after 11 nights, I still need to stay for two more nights, and then I continued for two nights, and renewed the card every day, but on the 12th day, the waiter ran to the room and said that I had not paid yet, and said that I had to pay for last night and tonight, and asked me to go to the service desk again. I opened the order confirmation email on my mobile phone to show him, and he said that there was no record of my booking in his computer. Later, I called the trip Hong Kong headquarters to solve it: the hotel has the order confirmation number! Suddenly someone came to open my door at night. Fortunately, I locked it, and he didn't push it open. I asked who it was? There was no answer, and then I opened the door, and there was no one outside the door. I suspected that it was the staff, because only they could open my room door directly. Overall: First, my order was three times in 13 days, and they didn't clean the room once. Second, they obviously deliberately said that I didn't make a reservation. I went to the service desk every day to renew my card, so why did they suddenly ask me to pay more? Third, the night before leaving was very abnormal. Conclusion: I will book a room through Trip.com in the future, but I will never stay at Motel 6 again.
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