La Maison des Ocres - Provence

This is the perfect location to visit the village and Sentiers des Ocres. The rooms are spacious, parking is convenient, breakfast is good.and the pool is, peaceful. The owners are lovely.

My review is based on the lack of communication from the owners; I booked a refundable room on their website and was emailed a receipt for paying a quarter of the room cost and a separate welcome email noting that the owners remain at my disposal for any additional information. The next day the others in my travel party said they wanted to take a different route, but I didn't see a way to cancel the reservation on the website and the emails didn't have any links to do so either, so I wrote an email to the email address listed on the website and waited four days, but received no response. I then sent a second email to cancel, also mentioning that I hadn't yet heard back from my first email. Because I hadn't received a reply the next day, I decided to write to La Maison des Ocres through the "Contact Us" link on their website in order to male sure they would see my request, but it has been 3 days and there has still been no reply (I even check my "Spam" folder). An auto reply would be nice if the owners are not available, as they could state that they will respond when they return from their own vacation, or whatever the case may be. The booking is still almost 5 months from now, but I do worry when an establishment is unresponsive. To no avail I once left multiple voice messages in addition to my emails requesting a refund for an apartment in Paris that I cancelled well in advance, so I had to get my credit card company involved, which I hate to do, so I am once-bitten-twice-shy when it comes to these things. I booked directly through the La Maison des Ocres website thinking it would be better for the small business owners, plus I am trying to give them immediate and well-in-advance notice on a change in plans, so it is disappointing that there is silence from them. Maybe it is best to book through a large company's website where responsiveness and convenience are present.