Name: Holiday Inn Express & Suites Round Rock - Austin N
Address: 301 W Louis Henna Blvd, Round Rock, Texas, 78664, 301 W Louis Henna Blvd, Overseas, United States
Rating: 4.2

Holiday Inn Express & Suites Round Rock - Austin N

Holiday Inn Express & Suites Round Rock - Austin N Reviews

Holiday Inn Express

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I am out $172 for a room I did not use. Neither Trip.com or the hotel would not change my date. I called & they would not help me. Next, I reached out to trip.com. The hotel responded with they would not change the date. 

Never will I use this hotel. Buyer beware. Not-our-problem attitude. Will not use trip.com again, either. 

BUYER BEWARE 
BUYER BEWARE 

BUYER BEWARE

청결하고 방이 넓어서 좋았어요. 메뉴가 많지는 않지만, 조식도 맛있었어요~  월마트도 가까이 위치해 있어서 물건 사기 편리했어요~ 아쉬웠던 점은 에어컨 전원이 고장났는지 꺼지지 않아서.. 계속 에어컨이 작동을 해서.. 밤에 살짝 추웠어요. 그래도 가성비 좋은 호텔이라고 생각하며 추천합니다~

I liked that it was clean and the room was spacious. There wasn't a lot of menu, but the breakfast was delicious. Walmart was also located nearby, so it was convenient to buy things. What was disappointing was that the power to the air conditioner was broken and wouldn't turn off... so the air conditioner kept running... so it was a bit cold at night. Still, I think it is a good value hotel and I recommend it.

The location is very convenient and the hotel has breakfast

附近就是2個大商超，吃飯購物都方便

24-hour front desk

Parking

Luggage storage

Swimming Pools

Wi-Fi

Smoking area

Golf course

Breakfast

Non-smoking room

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Chinese

Korean

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Standard Room

Standard Two Queen Room	with Comm Accessible

Standard Two Queen Room

Booked this hotel with a large group of families for a soccer tournament in Austin. Made reservation several weeks before. While traveling to Austin the day of check-in the hotel canceled our reservation saying that the credit card use to reserve was not valid (it had been compromised). Hotel admittedly did not contact us or the soccer club to notify us of the  cancellation. When we checked-in they said we would have to pay full daily rate and would not fix the situation for us - they later admitted they could have charged the discounted reservation rate but desk clerk chose not to do so and it was her discretion what to charge. Front desk suggested we talk to a manager - we went to front desk multiple times during that Holiday weekend and were told there was no manager on duty who could handle the situation. We called the soccer club travel agency and they did not receive notification of cancellation either. After repeated  attempts to contact the hotel after the trip we finally reached the group sales manager (hotel manager never did respond to messages). Sales mgr cited the fine print in the soccer travel agreement that gave hotel the right to cancel any reservation on check-in day and charge full rate, etc. We asked for a discount on our payment since the rate we reserved was much less and there was obviously a problem with the compromised credit card and the hotel did not notify us of the cancellation. Also, whereas hotels normally hold the card for reservation - this hotel wanted to charge the card on check-in day rather than just address the problem when we checked-in. There was no general manger on duty for (3) days which is concerning for many other reasons and a liability for the hotel. The dead bolt on the room door did not work and we asked for repair of that and it was not repaired. Given the situation I asked the hotel just to help us out and discount the room to the rate we reserved or give is a discount on a future stay or anything to help, I was told they would check and call me back and never heard anything. So (40) soccer families stayed in this hotel for (3) nights and one family was charged a much higher rate than the other (39),

A nice budget friendly hotel. Very comfortable stay. Very friendly staff. Free breakfast every morning. Well located and close to many restaurants and shops. We had a good stay. Loved the fact that the complimentary tea coffee bar in the lobby was available 24/7. Also all the staff members unfortunately i don’t remember their names but they were very kind and helpful.

There are 2 big supermarkets nearby, convenient for eating and shopping

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42.6km from Austin–Bergstrom International Airport

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Discover 105 Holiday Inn Express & Suites Round Rock - Austin N reviews, rated 4.2 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Holiday Inn Express & Suites Round Rock - Austin N Reviews: 105 Verified Reviews Latest 2024 | Trip.com

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Holiday Inn Express & Suites Round Rock - Austin N Reviews

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