Extended Stay America Select Suites - Austin - Round Rock

I booked my reservation drove from Corpus Christi Texas with a 2 and 3 year old babies I get there and the poor lady at the desk told me that The manager Danielle was supposed to call me cause they over booked so they canceled my reservations I was furious at this time and I told that lady no one ever called or I didn’t even get an email of the cancellation and every place around or even close by was booked I had NO Where to stay with 2 babies the lady at the desk did the best she could she said we have no rooms available and I said well I have already been charged so now what and she said I can put u in a handicapped room I got one bed for 4 people and a pull out twin bed for 2 babies not what I asked for I had no blankets no toilet paper I had to go buy my own everything roaches EVERYWHERE in the room bathtub was filthy I had to go buy bleach to clean it b4 I took a bath the elevator was reading of **** smell and even down the hall ways appearantly the manager Danielle doesn’t take care of business like a manager should I have a case going on this with customer realations I will be taking further action if needed the and also the elevators aren’t safe they squeak between floors and hasn’t been inspected by the fire marshal either their inspection expired in March of 2022 so with that being said I hope they really do something and check this place out along with the manager Danielle I will never stay here again nor refer anyone to this place stay CLEAR of this place

Staff - very unwelcoming. Rude. Rooms are clean. Thats it

Wonderful

The tv did not work and they was no room service.

Unhelpful staff

Good services