The Queens Head Hotel

Room was very top of hotel with no lifts. Shown to room by barman but offered no help with bags. I’m 70 years of age and 5 flights of stairs was a struggle. Asked for another room but was told hotel was full. Decided to stay as was only one night. I think when people are getting booked into rooms up 5 flights of stairs it may be an idea to check for any mobility issues with not offering lift facility. And staff should certainly be offering to help with bags!

I stayed 3 nights with my parents while visiting Cragside and other parts of Northumberland and the Queen's Head was a good base. The rooms were clean and tidy and had a good selection of teas and coffees. They weren't cleaned during our stay but that wasn't an issue for such a short stay - extra supplies including towels were available as needed. There was off-road parking behind, and the one meal we had in the restaurant was enjoyed by all. Staff were all friendly, and the breakfast choices were all good. Very happy with our choice!

The accommodation was very good (except for the window which needs some attention), the en-suite was excellent. Both the evening meal and the breakfast were excellent. We can't see what some of the other reviewers found wrong with the breakfast. It was freshly cooked to order, delivered by a very pleasant young lady. All the staff we encountered were equally so. Excellent location on the main street.

We arrived on the Tuesday afternoon and check in was confusing. After standing around for 5 minutes my husband found a member of staff who showed us our room, handed us our keys, told us basic breakfast instructions and hurridly left. The hotel looks like it is in the process of being done up a little, shame our room had flaky paint, loose door handle and bathroom door dragged on the carpet, wallpaper coming off. Clean, comfortable bed, but very dusty room, curtains, wall and ceiling light all covered in dust which aggravated my husband's asthma. The cleaner needs to get into the nooks and crannys. The bathroom was dusty around the radiator and bath edges and skirting boards dirty. The hotel is literally burning money with the heating,ALL RADIATORS in the hotel are on 24 hours a day and it is so hot. Our radiator could not be regulated so 5 was as hot as 1 so in the end we just turned it off. Only one of the windows could be opened. Breakfast room had small fridge with fresh juice/milk etc which as there was only an hour window for breakfast could be out on the sides in jugs. Alot of the guests were elderly so would be easier for them. The breakfast itself was lovely with good fresh food and choice of menu and the young girl serving, very polite. Brick dust on skirting board in breakfast room for duration of our stay, again, dust a problem! Did not eat here in the evening so cannot comment on food but bar area modernised and looks lovely. Plenty of car parking space at rear. Unfortunately for us, will not return due to the heating and cleaning issues but the hotel is in a prime location and has plenty of potential.

We arrived at the Queens Head on a Sunday afternoon in July whilst on a road trip of Northumberland. Upon checking-in we did not receive the warmest of greetings and was just shown to our room without much information interchange. The hotel is quite a big building with plenty of parking at the rear. Unfortunately, it looked a bit tired throughout. However, our room (room 6, two doubles on the top floor) was very nice, cosy and modern looking and well decorated. We did have a very good night’s sleep there. The bedroom and bathroom windows could not be adjusted as the stays were broken, so we had to have them wide open, which was not a problem. Breakfast turned out to be very basic and disappointing, especially if you didn’t want a full English, and we could have done with fresh fruit and a better variety of yoghurts. Rothbury and area are a very interesting area and worth exploring if you are staying longer. Very close and convenient for Cragside which was our next destination.

We stayed here for 1 night. The room itself was pleasant enough, but there was a slight odour in the bathroom around the toilet? Plus the toilet seat was un unhinged. Tried to fix it but we couldn't. Breakfast was another matter! Incredibly disappointing! The young chap hadn't a clue what was going on! No menu, we waited a good 15 mins before we were asked what hot drinks we would like. Another couple got served before us. No menu. He spilt coffee all over the table! We heard a conversation that they were all hungover from the night before! No toast..had to ask for it! Eggs rock hard..toast hard..terrible..sorry guys. Very disappointing 😞